IT Support Associate

The Burn and Reconstructive Centers of America (BRCA) is committed to following our mission that harkens back the first patient in 1978: Healing Patients. Healing Families. Healing Lives. Our mission is important to us because it’s important to those we serve.

Since the first patient was treated at Doctors Hospital in Augusta, Georgia, in 1978, our physicians banded together to first create Physicians’ Multispecialty Group to provide patient care. PMG evolved into Joseph M. Still Burn Centers, Inc. (JMS), the forerunner of BRCA. And now BRCA continues to grow and partner with hospitals across the country to provide patient access to a continuum of care that supports the patient from initial injury through long-term rehabilitation, while ensuring no patient is turned away. We provide quality burn, hand, wound and reconstructive care to patients through new facilities, new partnerships and the latest advancements in care.

Four decades later, BRCA is the nation’s most extensive burn system. Patients from nearly every state in America and more than a dozen countries have been treated by our providers. Headquartered in Augusta, GA, Burn and Reconstructive Centers of America provides services from the nation's largest individual burn center: the Joseph M. Still Burn Center at Doctors Hospital of Augusta.

Job Purpose: The IT Support Associate follows established procedures to assist in troubleshooting and resolving basic IT issues across hardware, software, and network systems. This position supports daily IT operations, ensuring timely assistance to end-users and helping maintain system performance, reliability, and security. 

Essential Duties and Responsibilities

• Provide technical support to employees at the Augusta corporate office and remote locations, assisting with basic   hardware, software, and network issues.
• Assist with the setup, configuration, deployment, and maintenance of computers, printers, mobile devices, and other IT assets.
• Respond to service tickets and requests in a timely manner, resolving routine issues and escalating complex problems to   senior staff as needed.
• Support end-users with Microsoft Office 365 applications, including account setup, email configuration, and basic   troubleshooting.
• Perform routine maintenance such as installing updates, applying patches, and replacing equipment under direction   from IT leadership.
• Assist with IT asset inventory tracking and maintain accurate documentation of changes or deployments.
• Participate in testing and evaluation of new technologies, providing feedback to IT leadership.
• Follow established procedures to troubleshoot and resolve common hardware and software problems.
• Assist in the implementation of IT projects as assigned, ensuring proper execution in collaboration with senior staff.
• Adhere to all company safety policies and procedures, promptly reporting unsafe conditions.
• Participate in training sessions and skill development opportunities to enhance job performance.
• Perform other related duties as assigned.

Education Required: High school diploma or equivalent; some college coursework or certifications in IT or a related field preferred.

Experience: 0–1 year in an IT support or helpdesk environment; internships, coursework, or volunteer technical experience may   substitute.

Experience may be substituted for Education

We offer Medical/Dental/Vision/Life/401(k)/Vacation and Holidays. Burn and Reconstructive Centers of America is an Equal Employment Opportunity Employer.