IT Support Assistant

IT Support Assistant

For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community.

Position Summary

The IT Support Assistant will provide user, hardware, and software support, audit equipment inventories, draft documentation, perform onboarding and offboarding, and support the IT Manager.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Providing tier I support relating to incidents and service requests
• Providing software support for Windows 11, Microsoft Office Suite, CMS, and all other internal applications
• Keeping all hardware and software up to date with the latest versions and patches
• Completing all IT related onboarding tasks
• Imaging and setting up workstations
• Troubleshooting LAN/WAN connectivity issues
• Monitoring and checking systems for issues/errors
• Maintaining accurate inventory records of technical equipment and software licenses
• Providing hardware support for laptops, printers, tablets, phones, etc.
• Driving to secondary office locations as requested
• Attending regular meetings with the IT Team
• Performing other duties as assigned

Required Qualifications (Knowledge, Skills, and Abilities)

• High School diploma or equivalent
• 1-year experience with Microsoft Office Suite, and Windows 11
• Experience with computer hardware, LAN/WAN Networks, general cyber security protocols, and firewalls
• A valid Nevada driver license, valid auto insurance, and proof of driving record
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

Preferred Qualifications (Knowledge, Skills, and Abilities)

• Associate degree in computer science or equivalent experience
• A+ and/or Network+ Certifications
• Experience with Intune, Exchange Online, Group Policy
• Knowledge of scripting languages (Powershell, etc.)
• Efficiency in time management and maintaining deadlines
• Excellent written and verbal communication skills