IT Support Assistant

General Summary: Provide hardware and software user and desktop support including computer, phone, printing, and scanning support. Monitor and respond in a timely manner to helpdesk support requests. 

Essential Job Functions:

1. Provide hardware and software desktop support,      both in person and remotely for all locations.
2. Provide customer service and answer questions to      resolve issues for employees in person, via telephone and help desk      tickets.
3. Perform desktop/laptop imaging. 
4. Perform other duties that may be necessary.

Education/Experience:  Associates Degree in Information Systems or related field.

Other Requirements: Schedules will change as department needs change. Travel as needed.

Performance Requirements:

Knowledge:

• Knowledge of operating systems, word processing, database applications, spreadsheet applications, e-mail applications, and diagnostic utilities.
• Knowledge of troubleshooting and operating computer equipment, servers, switches, and networks.
• Knowledge of customer service related concepts. Knowledge of HIPAA and OSHA regulations.

Skills:

• Skill in organizing tasks.
• Skill in using customer service skills.
• Skill in problem solving.
• Excellent adaptability skills.

Abilities:

• Ability to communicate effectively in user friendly terms both orally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.