IT Support and System Administrator (USA)

About the role

DroneShield is seeking an IT Support and Systems Administrator with relevant experience to join the IT Team and support the U.S. office.

The IT team is responsible for providing excellent end-user experience and services for our staff. They deliver prompt technical support, troubleshooting issues, and ensure the smooth operation of hardware, software, and network systems to minimize disruptions. The team also manages system maintenance, internal applications and drives overall organizational productivity. The IT team must work closely with Engineering and Security teams to maintain a high level of security.

Responsibilities, Duties and Expectations 

• Provide first point of IT support contact for all U.S.-based staff
• Provisioning of workstations for users with various company SOE and requirements
• Understanding of up-to-date IT-related security practices
• Implementation and configuration of IT hardware and software solutions for end-users
• Troubleshoot all ICT related issues
• Manage Helpdesk tickets, planning and prioritization, systemically minimizing backlog and ensure operational efficiency
• The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various tasks

Qualifications, Experience and Skills 

• Expertise in MS Entra ID and Intune MDM administration and CMMC
• Understanding of Windows, MacOS and Linux OS environments
• Experience working with backup solutions for on-premises and cloud environments
• Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions
• Proficiency using tools such as PowerShell and Bash
• Relevant exposure to incident management tools
• Demonstrate an understanding of IT asset management
• Prior experience at an MSP is desirable
• Prior experience in the U.S. defense industry is desirable

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.