IT Support and Operations Specialist

About Company:

Company Overview: 

At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home — where your skills, ideas, and dedication drive our shared success

Summary: We are seeking a hands-on IT Support & Operations Specialist to provide day-to-day technical support for employees while coordinating closely with our Managed Service Provider (MSP) to maintain reliable, secure, and efficient IT operations.

This role will focus on user onboarding, device management, office technology setup, and acting as the internal point of contact for IT requests and vendor coordination. The ideal candidate is organized, responsive, and comfortable owning IT operations at the local level while partnering with external providers for advanced infrastructure and security support.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

User Support & Help Desk:

1. Provide Level 1 support for hardware, software, and access issues
2. Troubleshoot workstations, peripherals, and office technology
3. Escalate complex issues to MSP and track resolution progress
4. Maintain clear communication with users on ticket status and solutions

User Onboarding & Offboarding:

1. Configure new user accounts, permissions, and devices
2. Coordinate with HR and managers on onboarding needs
3. Ensure timely deprovisioning of accounts and equipment

Hardware & Office Technology:

1. Set up workstations, laptops, monitors, and conference room equipment
2. Manage device inventory and lifecycle tracking
3. Coordinate repairs, replacements, and vendor services

MSP & Vendor Coordination:

1. Act as the primary internal liaison to the Managed Service Provider
2. Open and monitor service tickets with external vendors
3. Coordinate maintenance windows, updates, and system changes
4. Help ensure MSP work aligns with business priorities

Platform Administration:

1. Perform basic administration in Microsoft 365, Entra ID, and related systems
2. Manage user licenses, group memberships, and access requests
3. Assist with patching coordination and endpoint compliance monitoring

Documentation & Process Support:

1. Maintain documentation for onboarding, hardware setup, and common issues
2. Help improve internal IT processes and response workflows
3. Support audits and asset tracking initiatives

Qualifications:

1. 2–5 years of IT support, help desk, or IT operations experience
2. Experience supporting Microsoft 365 environments
3. Experience with workstation setup, imaging, and user troubleshooting
4. Strong organizational and communication skills
5. Ability to coordinate with vendors and manage multiple requests
6. Comfortable working fully onsite

Preferred Qualifications:

1. Experience working alongside an MSP or outsourced IT provider
2. Familiarity with MDM tools, Apple Business Manager, or device provisioning
3. Basic understanding of networking, identity management, or security tools
4. IT certifications or technical training

Soft Skills We Value:

1. Reliable and responsive with a strong customer-service mindset
2. Organized and process-oriented
3. Comfortable coordinating across teams and vendors
4. Takes ownership of tasks and follows through to completion