IT Support Analyst II
UCW Logistics provides a full complement of third-party logistics services and total transportation solutions. Whether our clients are moving product within the states or around the world, we offer our warehouse and transportation solutions to provide the best solutions in the industry. Our dedicated staff of experienced and creative professionals combine their talents with robust transportation and warehouse management systems to create powerful resources which reduce costs, streamline operations, and increase operating efficiency.
We are currently looking for an IT Support Analyst II based in Kernersville, NC.
Responsibilities:
• Writing code in SQL.
• Responding to employee and customer submitted tickets, which may include after-hours requests through utilizing a UEM software platform.
• Providing hardware, application, and VoIP support to local and remote users.
• Supporting and troubleshooting end-user desktop roles or computer operations.
• Supporting Windows OS based machines locally and remotely.
• Installing and configuring software, computer systems, RDP connections, and network configurations.
• Providing support for VMWare tools (RDP/VPN connection to cloud hosted servers).
• Setting up new user accounts for Microsoft O365 products and support, including MFA and password logins as a O365 admin.
• Creating use cases and maintaining procedures and reports for the entire organization.
• Troubleshooting printer and VoIP hardware (company printers, polycom phones, etc.).
Basic qualifications:
• Associate degree in IT or related field and/or work experience.
• 1-5 years’ experience in an IT support role or help desk.
• 1+ years’ experience with Windows based machines and servers.
• 1+ years’ experience Microsoft office troubleshooting.
• Basic server knowledge – Active Directory and Windows-based servers 2012 and newer and GPO policies.
• Must be able to travel to other Company locations as needed (approximately 10%).
Preferred Qualifications:
• Bachelor’s degree in IT or related field.
• McLeod software (Power Broker and Load Master).
• TMS experience preferred.
• SQL, API, and EDI knowledge.
• ConnectWise Manage and Automate experience or similar UEM.
• McLeod FlowLogix experience a plus.
• An analytical thinker, resolve problems with a strong focus on detail.
• Adaptive to change that can be unexpected.
• Excellent communication skills (listening, spoken, and written).
• Strong organizational skills to manage time and workload independently.
• Logistics background is a plus.