IT Support Analyst

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

•    Act as a liaison between IT personnel and users to better define what will be needed on program change requests.

•    Support ownership of SN incidents until closure.

•    Support daily business support to train/answer questions.

•    Manage all Softeon (own through end of year then coordinate with LL2 after system stabilization period).

•    Support system hardware, networking issues, outages, new/existing equipment and setup/configuration.

•    Perform reconfiguration, pick sequence setup and adjustments, profile and security group setup and maintenance, and new employee profile setup.

•    Create SOW and training guides and perform daily training to new users as required.

•    Responsible for all new client boarding, documentation of setup and changes.

•    Manage all change management documents and processes, SKU setup / Validation, warehouse setup, pick configuration, pack slip create/changes, coordinate API keys on TEST and PROD, manage issues log, and customer communications on statuses.

•    Work with operations on project prioritizations.

•    Follow formal testing and UAT procedures, create UAT testing scripts, perform all testing for setup and any development performed by Softeon, and manage TCH approval and sign off procedures.

•    Assists users in approval, priority, scheduling, and implementation of the program changes to ensure the requirement has been met.

•    Read, understand, and assume responsibility for performance of all procedures, assignments, notices and policies applicable to assigned area and common areas, including posted notices.

•    Perform other duties as assigned.

Required Experience

•    Knowledge of manufacturing, distribution, financial software and applications, and how changes may impact the software. Experience writing procedures and work instructions for a very detailed and general audience. Strong knowledge of WMS, operational processes and communication skills.

Additional Eligibility Qualifications

•    Training requires thirty (30) days on-the-job training under the guidance of an IT staff member.  

•    Additional training needs are assessed annually during performance evaluation.

Preferred Education and Experience

•    Bachelor’s Degree or possess equivalent experience in information technologies, engineering, manufacturing, distribution or a related field. Continued working knowledge of the Softeon WMS and subsequent modules.

Supervisory Responsibility

•    Yes

Work Environment

•    While performing duties of the job, the employee is occasionally exposed to low or elevated temperatures and environments that may be dusty.

Physical Demands

Requires sustained periods spent typing and viewing a computer screen. 

Perform activities that require attention to detail

Travel

Travel is not expected for this position. 

Other Duties

Please note this Job Profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Conectiv complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.