IT Support

 The IT SUPPORT TECH position supports technology hardware and software for our employees and throughout the attractions.  Ripley’s is seeking a high energy individual who is willing to grow with our company.  Customer service is the key to success in this role, in which excellent communication and computer technical skills are required.  Candidates should love the attractions industry.

The Information Technology Support Tech is responsible for the setup and maintenance of computer equipment and software, which includes point of sale (POS) registers, printers, tablets, phones, laptops/desktop hardware and peripherals. The candidate will support multiple applications and devices using Microsoft Windows, Office suites, POS system and retail inventory control software, and cell phones.  The IT Tech works closely with the Point-of-Sale team, Database Administrator, System Administrators, and Network Manager to achieve the company’s goals.  This position requires excellent communication, interpersonal, and follow-up skills. Training will be provided as needed. Hours will vary and will include evenings, weekends, and holidays as needed. This position will require occasional travel and on-call support. This position is onsite.

Role Specific Requirements: 

• Keen attention to detail.
• Highly self-motivated.
• Excellent customer service skills.
• Good oral communication skills.
• Good interpersonal skills.
• Ability to solve and troubleshoot issues under pressure.

• Able to effectively manage the day-to-day issues along with project work.

• Ability to prioritize and manage multiple projects/issues.

Key Job Responsibilities:

• Configure and support hardware/software for personnel computers, POS systems, and kiosks.
• Configure and support cell phones.
• Manage helpdesk queue and assigned helpdesk tickets.
• Create documentation for the setup/configuration of applicable systems, processes, and user support.
• Deploy and manage Advanced Endpoint Protection on computers.
• Administer and maintain Active Directory user & computer accounts.

• Ability to lift 50 pounds.
• Other job duties may be assigned.

Experience:

• Working knowledge of Windows 10.
• Working knowledge of PC hardware with the ability to diagnose problems and repair computers.
• Working knowledge of iOS and Android for mobile devices.
• Experience installing/supporting Office 365 and other productivity applications.
• Experience with Active Directory user and group management.
• Knowledge of KACE, systems management software, a plus.
• Knowledge of group policy is a plus.