IT Helpdesk Technician

The George E. Booth Co. is a family-owned and operated industrial automation sales company looking to hire their next full-time IT Helpdesk Technician.

In addition to excellent communication skills, written and verbally, the ideal candidate will have ERP software knowledge strong attention to detail, and the ability to interface with individuals at all levels within the organization. The IT Helpdesk Technician will be responsible for assisting the IT department and company users with day-to-day technical support on both hardware and software. This is an in person position located in Greenwood, IN.  All candidates must be legally authorized to work in the United States.

Responsibilities of the Helpdesk Technician:   

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.         

• Oversee daily performance of computer systems.

• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating system.

• Set up equipment for employees’ use, performing or ensuring proper installation of cables, operating systems, and appropriate software.

• Attain technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Answer user inquiries regarding computer software and hardware operation to resolve problems.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Enter commands and observe systems functioning to verify correct operations and detect errors.

• Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities.

• Develop training materials and procedures, or train users in the proper use of hardware or software.

• All other duties as assigned by supervision.

Work Environment:

While performing the duties of this job, the employee will mostly be in a standard office setting seated at a desk with a computer and phone workstation. Use of typical office equipment such as, but not limited to printer, scanner, fax machine, keyboard and smart devices.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and requires standing, walking, bending and kneeling. The employee may also sit for long periods of a time while driving or working at a computer workstation. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type and Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week.

• Occasional evening and weekend work may be required as job duties demand.

• Overnight travel is rarely expected; daily travel throughout business hours is required

Benefits:

Full benefits package includes major medical, dental and vision with paid-time off and matching 401(k).