About the role
We’re looking for a highly service-oriented IT Helpdesk Specialist to join our growing Internal Systems team in New York. This role is primarily focused on Helpdesk support, with an emphasis on delivering white-glove service to team members across the firm.
You’ll be the go-to person for resolving technical issues, setting up new employees, managing IT assets, and ensuring a seamless experience across all our tools and systems. Beyond day-to-day support, you'll also contribute to improving internal workflows—helping us identify opportunities for automation and smarter operations.
What You'll Do
- Deliver exceptional front-line support—in person, via Slack, email, or video—for software, hardware, and system access issues.
- Manage the onboarding and offboarding process end-to-end, ensuring team members are set up smoothly and efficiently.
- Provide white-glove support with a responsive, professional, and solutions-driven approach.
- Support our core IT tools and platforms, including Google Workspace, Slack, Zoom, Airtable, and others.
- Maintain, prepare, and troubleshoot end-user devices (macOS, Windows, mobile) and ensure they meet company standards.
- Track and manage IT inventory, licenses, and access credentials.
- Identify opportunities to automate repeatable tasks using tools like Zapier, Google Apps Script, or lightweight scripting.
- Maintain clear and accessible documentation for recurring processes and internal systems.
What We're Looking For
- 2+ years of experience in a Helpdesk or IT Support role, preferably in a high-touch, fast-paced environment.
- Strong communication and interpersonal skills, with a natural ability to make users feel supported and confident in your help.
- Solid working knowledge of Google Workspace, Slack, Zoom, and both macOS and Windows platforms.
- Familiarity with SaaS administration and endpoint management.
- A proactive mindset—able to anticipate needs and take initiative on improvements.
- Interest or experience in process automation, scripting, or IT workflow optimization (a plus, not required).
- Bonus: Experience with MDM platforms like Kandji or Jamf, or SSO and identity management tools.
Why This Role?
- Be a critical part of a team that keeps the organization running smoothly every day.
- Deliver a level of service that makes internal IT feel like a true partner to the business.
- Get exposure to automation and systems work alongside a forward-thinking IT function.