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IT Helpdesk Specialist

Daversa Partners
Full-time
On-site
New York, United States

About the role

We’re looking for a highly service-oriented IT Helpdesk Specialist to join our growing Internal Systems team in New York. This role is primarily focused on Helpdesk support, with an emphasis on delivering white-glove service to team members across the firm.


You’ll be the go-to person for resolving technical issues, setting up new employees, managing IT assets, and ensuring a seamless experience across all our tools and systems. Beyond day-to-day support, you'll also contribute to improving internal workflows—helping us identify opportunities for automation and smarter operations.

What You'll Do

  • Deliver exceptional front-line support—in person, via Slack, email, or video—for software, hardware, and system access issues.
  • Manage the onboarding and offboarding process end-to-end, ensuring team members are set up smoothly and efficiently.
  • Provide white-glove support with a responsive, professional, and solutions-driven approach.
  • Support our core IT tools and platforms, including Google Workspace, Slack, Zoom, Airtable, and others.
  • Maintain, prepare, and troubleshoot end-user devices (macOS, Windows, mobile) and ensure they meet company standards.
  • Track and manage IT inventory, licenses, and access credentials.
  • Identify opportunities to automate repeatable tasks using tools like Zapier, Google Apps Script, or lightweight scripting.
  • Maintain clear and accessible documentation for recurring processes and internal systems.

 

What We're Looking For

  • 2+ years of experience in a Helpdesk or IT Support role, preferably in a high-touch, fast-paced environment.
  • Strong communication and interpersonal skills, with a natural ability to make users feel supported and confident in your help.
  • Solid working knowledge of Google Workspace, Slack, Zoom, and both macOS and Windows platforms.
  • Familiarity with SaaS administration and endpoint management.
  • A proactive mindset—able to anticipate needs and take initiative on improvements.
  • Interest or experience in process automation, scripting, or IT workflow optimization (a plus, not required).
  • Bonus: Experience with MDM platforms like Kandji or Jamf, or SSO and identity management tools.

 

Why This Role?

  • Be a critical part of a team that keeps the organization running smoothly every day.
  • Deliver a level of service that makes internal IT feel like a true partner to the business.
  • Get exposure to automation and systems work alongside a forward-thinking IT function.