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IT Helpdesk

Merrillironsteelinc
2 days ago
On-site
Schofield, Wisconsin, United States

Key Responsibilities

  • Provide timely assistance to all corporate network users.
  • Manage all helpdesk requests. 
  • Organize and update IT inventory and procedures. 
  • Workstation deployment for new users.
  • Provide first level support of industry specific applications
  • Occasional travel may be required based on business and operational needs.

Personal Characteristics

Certain personal characteristics, which are somewhat inherent and difficult to teach, are necessary for long-term success in this role.  These include:

Work Ethic - The kind of person we want has a natural motivation to work hard and stay busy; to be task oriented and not be lazy or look for ways to avoid work.  This also includes being punctual and having good attendance.  In return, we believe in rewarding people who do a good job with competitive compensation, benefits, and promotional opportunities.  

Attitude – The kind of person we want rolls through difficult situations and finds solutions rather than getting stuck on problems.  The type of person we are looking for is predictably positive and is not unpredictably moody.

Maturity – Maturity is having good character, trustworthiness, and humility.  The type of person we are looking for realizes things will not always go perfectly or as planned and he or she is able to weather the storm and continue to treat others with respect.  

Communication – The type of person we are looking for excels at communication between the IT department and the end user.  The ideal candidate will routinely send progress updates to end users experiencing problems. 

Personable – The ideal candidate is approachable, empathetic, and shows a genuine interest in assisting others.

Commitment to Life-Long Learning – The ideal candidate acknowledges the need for life-long learning.  The IT industry in constantly changing and one needs to continue to learn to be successful.  

Education, Experience, Skills, and Abilities

Education – Associates degree or better preferred but not required.  

Experience – Minimal helpdesk experience is required.  Familiarity with a Microsoft Windows environment is required.

Skill – Basic computer troubleshooting, organizational, and networking skills are required.

Ability – Ability to effectively communicate with corporate users experiencing IT related problems.  The ideal candidate will have the ability to correct minor problems and train the end user how to operate software in a more efficient manner.

Section 111.31-111.395 Wisconsin Statutes and DWD 218 Wisconsin Administrative Code
requires that all employers prominently display this Poster in all places of employment.
It is unlawful to discriminate against employees and job applicants because of their:
• Sex • Use of Lawful Products
• Color • Arrest or Conviction
• Ancestry • Honesty Testing
• Disability • National Origin
• Marital Status • Pregnancy or Childbirth
• Race • Sexual Orientation
• Creed (Religion) • Genetic Testing
• Age (40 or Over) • Military Service
• Declining to Attend a Meeting or Participate in any Communication About
Religious or Political Matters
This law applies to employers, employment agencies, labor unions, and licensing agencies.
Employers may not require certain types of honesty testing or genetic testing as a condition of
employment, nor discipline an employee because of the results.
Employees may not be harassed in the workplace based on their protected status nor retaliated
against for filing a complaint, for assisting with a complaint, or for opposing discrimination in the
workplace.
There is a 300-day time limit for filing a discrimination complaint.
For more information or a copy of the law and the administrative rules contact:
STATE OF WISCONSIN
DEPARTMENT OF WORKFORCE DEVELOPMENT
EQUAL RIGHTS DIVISION
201 E WASHINGTON AVE ROOM A100
PO BOX 8928
MADISON WI 53708
Telephone: (608) 266-6860
819 N 6TH ST
ROOM 723
MILWAUKEE WI 53203
Telephone: (414) 227-4384
Website: https://dwd.wisconsin.gov/er/
The Department of Workforce Development is an equal opportunity employer and service provider. If you have
a disability and need to access this information in an alternate format or need it translated to another language,
please contact us.