IT Help Desk Technician - Localidad Ponce

Ubicacion: Ponce 

As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health’s Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues.

Key Responsibilities:

• Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations.
• Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals.
• Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations.
• Assist other neighboring areas with workload as needed.
• Maintain and meet service level agreements (SLAs).

Work Schedule & Availability:

• Standard day shift with possible weekend and holiday rotations.
• On-call availability for weekday evenings and high-severity onsite service calls.
• Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off.

Minimum Requirements:

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Equal Opportunity Employer F/M/V/D