IT Help Desk Technician

Ready to make an impact? Join a stable and growing organization where your career can flourish! If you're excited about new opportunities, keep reading!

At Trace-A-Matic, our people are our greatest assets! We offer a friendly, clean, and safe work environment where everyone can thrive. Our mission is to achieve excellence in complex precision machined components and ensure customer satisfaction. Plus, we have a fantastic Gainsharing program: when the company profits, we share 50% with our employees, paid out quarterly! 

Trace-A-Matic offers:

• 10 Paid Holidays
• Service-Based PTO
• Medical, dental, vision insurance
• 401k with company contribution
• Gainsharing
• Exciting, fast-paced environment
• On-site Fitness Center & Medical Clinic
• Weekly Pay
• Performance Merit Raises
• Climate Controlled Environment

Position Overview:

The IT Help Desk Technician provides end user support for hardware, software, peripherals and networking.

Essential Duties and Responsibilities:

• Provides technical support via in person, phone or email to corporate and remote users of computer applications and hardware (e.g., PCs, servers). Investigates and resolves user issues. Troubleshoots software, hardware, and network issues.
• Assists users and provides support for personal computers/peripherals. Also completes ordering, tracking, imaging, and deployment for the IT department.
• Maintains a troubleshooting tracking log ensuring timely resolution of problems. Also responsible for documentation for system maintenance and development.
• Collaborates with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems.
• Apply security, software, bios updates to company hardware and software. 
• Documents solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences.
• Provides feedback on problematic trends and patterns in technical support to team lead and/or supervisor.
• Performs other duties and responsibilities as requested or required.

Skills and Competencies:

• Strong customer service skills and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the user without being prompted.
• Proficient knowledge of printers, desktops, laptops and networking equipment.
• Strong knowledge of Microsoft Office solutions (Word, Excel, PowerPoint, etc.).
• Ability to problem solve, learn quickly, and multi-task.
• Good verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.

Education: High School diploma required; Associate’s degree or specialized training in IT field preferred.

Experience and/or Training: Minimum of one year of previous IT experience required