IT Help Desk Technician

The position's location would be in Novi, MI. 

Objective of the Position:  This position provides IT support and customer service by assisting end users at assigned locations. The position ensures that all IT support requests are addressed in a timely fashion

Essential Accountabilities: The position incumbent ensures, that

• Strong understanding of troubleshooting theory.
• Help Desk experience preferred. 
• Basic understanding of ITSM and Incident Management. 
• Advanced knowledge of Windows, and it’s subsystems. 
• Familiarity with Office 365 products.
• Basic familiarity with Windows server.
• Basic understanding of Active Directory, and best practices.
• Basic familiarity of networking principles and concepts.
• Familiarity with Jira Service Management is helpful. 
• Strong understanding of Windows Server, and subsystems. 
• Cisco networking, or equivalent, experience required. 
• Basic understanding of VMWare and virtualization. 
• Advanced understanding of Active Directory. 
• Intermediate understanding of DNS, DHCP, etc. 

Requirement Profile

Professional Background / Basic Qualification / Work Experience:

• Associates degree or equivalent from a 2 year college or technical school.
• Prior internship experience in technical support/IT function.
• Must have strong troubleshooting, time management, and customer support skills.
• Ability to travel domestically.
• To perform this job successfully, an individual must be proficient in Microsoft Windows, Microsoft Office.
• To perform this job successfully, an individual must be knowledgeable in Hardware support, to include (but not limited to): laptops, desktops, servers, printers, smartphones.

Technical Expertise:

• Ability to analyze data and prepare reports, statements and projections.
• Ability to apply mathematical concepts and operations, including calculations, percentages, etc. 
• Ability to read and comprehend instructions, correspondence, and memos, and write correspondence.
• Analytical- Synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen- Understands business implications of decisions.
• Knowledge of continuous improvement of products for manufacturability.
• Knowledge of engineering fundaments, mechanical systems, automotive systems, and exhaust systems.
• Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Strives to continuously improve expertise, knowledge and skills.

The statements herein are intended to describe the general nature and level or work being performed by employees, and are not constructed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Further, they do not establish a contract for employment and are subject to change at the discretion of Eberspaecher Exhaust Technology of America.