IT Help Desk Technician

SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The candidate will provide Tier I administration functions in support of an enterprise service desk and enterprise directory team that currently supports over 6500 users worldwide.

Summary:

The Service Desk Technician is responsible for a full range of hands on support to the federal customer user base. Support includes software, hardware, server administration, handheld devices and mission applications support.

• Provides on-site support to end users on a variety of issues.
• Responds to trouble tickets
• Successfully manages assigned tickets to closure
• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
• Follow-up with end users to provide status updates as per service level agreements (SLA's)
• Support Tier II and Tier III engineering analysis initiatives when applicable

Location: Quantico,VA

Clearance: Secret Required

**Candidates without a secret clearance need not apply and will not be considered for hire.**

Education & Experience:

• A Bachelor's Degree in a technical or business-related field
• 1+ years' experience can be substituted for bachelor's degree

Required Certifications:

• Security + CE
• Microsoft OS Certification