IT Help Desk Technician

Renovo Home Partners unites leading home improvement companies nationwide, equipping them with tools and resources to excel in their markets. Specializing in high-volume, fast-turnaround remodeling services, our culture emphasizes performance, continuous improvement, and customer satisfaction. Renovo’s portfolio represents top-tier companies committed to quality and innovation.

As an IT Help Desk Technician, you will play a critical role in ensuring smooth technology operations across the company.

• Provide technical support across the company, both in-person and remotely.
• Resolve support tickets efficiently.
• Set up and maintain equipment such as workstations, devices, phones, and printers.
• Install, maintain, and repair laptops, PCs, printers, and related software.
• Track and audit IT assets using the Asset Tracking application.
• Manage user accounts, including onboarding and deactivation processes.
• Facilitate equipment repairs and replacements as required.
• Test and implement new technologies to enhance operations.
• Collaborate with teams and management to meet business IT needs.
• Support onsite audits, training sessions, and company meetings.
• Perform preventative maintenance and resolve hardware/software issues promptly.

• Associate's degree in Information Technology, Computer Science, or a related field, OR equivalent practical experience.
• 1-2+ years of IT infrastructure experience, IT support, helpdesk, or desktop support role.
• Proficiency in Microsoft Office applications.
• Familiarity with the following software a +: , JAMF, RevenueIO, Fluix, Microsoft 365, Avanan, Meraki, Salesforce, and Teams.
• Strong organizational and multitasking skills.
• Proficiency in troubleshooting and supporting Microsoft Windows operating systems (Windows 10/11).
• Familiarity with Microsoft Office 365 administration and application support (Outlook, Word, Excel, Teams, SharePoint).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and ability to troubleshoot basic connectivity issues.
• Experience with Active Directory for user and group management is a plus.
• Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk, Freshservice).
• Basic knowledge of cybersecurity best practices (e.g., phishing awareness, password hygiene, antivirus).

• $26.50 - $31.50/HR
• Medical, dental, and vision insurance
• Paid vacations and PTO
• Growth and advancement opportunities
• 401(k) plan

• Full-time, onsite, NOT HYBRID OR REMOTE
• Monday–Friday
• Office located in Woburn, MA