IT Help Desk Technician

About P3 Partners:

Our company has served as the administrative partner for prominent providers specializing in oral and maxillofacial surgery in the states of West Virginia, Virginia, Kentucky, and North Carolina since its establishment in 2018. Our mission is to provide dedicated management and administrative support to help practices optimize their business for success.

At P3 Partners, we’re committed to fostering a workplace where employees can thrive throughout every stage of their careers. We’re looking for team-oriented professionals who are passionate about growth and excellence.

 Why Join Us?

• Competitive wages
• Low-cost medical insurance
• Zero-premium dental and vision insurance
• Employer F.S.A./H.S.A. contributions
• 401(k) with company match
• Generous PTO, paid holidays, and personal time
• Seasonal bonuses and company/partner discounts
• Employer-paid basic life insurance
• Voluntary insurance benefits
• Educational Assistance
• Wellness program and employee assistance program
• Weekday, daytime-only schedule with early-out Fridays!

Join our growing team and be part of a practice that values both patient care and employee well-being.

Job Title: IT Help Desk Technician

Reports To: Director of Information Technology

Supervisory Responsibilities: No

We are seeking a senior level Help Desk Technician to support our offices. This candidate will be responsible for help desk tickets, assisting in technology projects, and working with vendors to maintain a secure and well-functioning network. As part of a fast-growing company, this role offers the opportunity to help shape scalable IT processes and support infrastructure expansion across multiple locations. Our ideal candidate is a team player with original thinking, creativity, and innovative approaches to improving work. They will meet challenges with resourcefulness, and be conscientious, thorough, and open to learning and implementing new technologies and best practices. They work well with all staff members and provide expert and concise solutions for help desk tickets submitted by staff. They will be dependable and reliable as well as eager to learn and expand on current knowledge of technology.

Duties and Responsibilities:  

• Set up and manage workstations
• Monitor and assist staff on help desk tickets
• Develop expertise to train staff on new and upcoming technologies
• Install and maintain software and hardware
• Assist with office setups and integrations
• Assist with some low voltage needs (cable pulls, and Cat5,6 terminations)
• Ensure security through access controls and staff awareness training
• Assist software vendors on complex issues
• Build an internal knowledge base with technical documentation, manuals, and IT policies
• Provide insight on ways to improve the network and upcoming technologies that would improve productivity and security of staff

Required Skills and Abilities:  

• Ability to work alone and/or on a team
• Self-motivator
• Resourcefulness and problem-solving aptitude
• Ability to communicate with staff in a professional manner
• Ability to travel locally and out-of-state

Education and Experience:  

• High school diploma/GED
• 3+ years of relevant work experience
• Microsoft 365 suite experience
• Network cabling experience
• Ticketing experience