IT Help Desk Technician

• Serves as an initial point of contact for troubleshooting IT related problems including hardware, software, network, and printer issues.
• Manage and update tickets
• Escalate issues/tickets to upper level Help Desk
• Provide support in person, over the phone, and using remote control helpdesk software.
• Install, configure, deploy, and troubleshoot PC's.
• Other duties assigned by management.

• 2-4 years' of help desk experience.
• Windows 11
• Microsoft 365 (Word, Excel, and Outlook)
• Strong Hardware Skills (PC, Notebook, mobile devices)
• Windows Network troubleshooting
• Excellent communication skills
• Excellent problem solving skills
• Customer service oriented
• Must be able to lift at least 50 lbs and crawl under desks if necessary
• Must have reliable transportation
• Some seasonal local and over night travel may be required

PREFERRED QUALIFICATIONS

• iOS and Android knowledge
• A+ and or Network+ Certification

PERKS

General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry. We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching. 

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates fourteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies.

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