Intern - IT Support

M.S. Rau is seeking a motivated IT Support Intern to assist with systems support, helpdesk, maintenance, and optimization to support the M.S. Rau’s ever-growing infrastructure and solutions.

This internship offers a unique opportunity to gain hands-on experience in IT support within a luxury retail environment, working closely with experienced professionals while contributing to critical technology infrastructure projects.

Essential Functions

• Troubleshoot and resolve user-reported technical issues, including network connectivity, software errors, and hardware      failures
• Perform printer maintenance, troubleshooting, and configuration
• Assist with maintaining and updating IT hardware inventory
• Organize and maintain IT spaces, including racks, storage, and workbenches
• Help label and maintain network drops, ensuring secure and functional connections
• Support the setup of new user accounts and software installations
• Provide basic user training on IT systems and tools
• Monitor system performance and assist with scheduled data backups
• Support security monitoring and educate users on safe computing practices
• Document IT procedures and maintain knowledge base entries
• Conduct daily walkthroughs to ensure public-facing technology is functioning properly

Key Outcomes & Responsibilities

Printer Management and Problem Mitigation

• Document recurring printer issues and maintenance procedures.
• Conduct printer maintenance and troubleshooting.

Physical Network Audit

• Help conduct a comprehensive audit of network infrastructure.
• Assist with labeling and testing network drops.
• Support documentation for enhanced network topology.

IT Asset and Inventory Management

• Contribute to developing a comprehensive IT asset tracking system.
• Assist with physical inventory checks and asset tagging.
• Help organize IT storage spaces for improved accessibility.

Knowledge Base Advancement

• Assist the IT process documentation.
• Consolidate and organize knowledge repository: scalable, accurate, and easily accessible.
• Develop plan for updating and versioning.

Experience/Training/Education

• Seeking Bachelor’s or Undergraduate in Information Technology, Computer Science, or equivalent experience.
• Exceptional understanding of computer systems, security, network and systems administration, databases and data storage      systems, and telecommunications systems.
• Strong problem-solving and critical thinking skills.
• Good written and verbal communication skills.
• Organized, detail-oriented, and self-motivated.
• Ability to manage multiple tasks and follow procedures

Position Type/Expected Hours of Work 

This is an intern position. The intern will work 40 hours per week on site at M.S. Rau’s primary Gallery location with a pay rate of $15 per hour. 

Physical Requirements

• Ability to lift, push, and pull objects up to 25 lbs
• Ability to routinely walk, bend, stoop, and climb
• Ability to sit or stand for long periods of time
• Ability to read and write in English

Work Environment:

This job operates in a professional office environment and gallery. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The position uses a computer to access, input, and retrieve data. Finger dexterity is required to operate computer keyboard.

EEO Statement:

M.S. Rau provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, age (40 or older), national origin, marital status, handicap or disability (including pregnancy), perception of history of handicap or disability, ancestry, protected veteran status, sexual orientation, gender identity or expression, genetics, or any other characteristic protected by federal, state or local laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. EEO is the Law links in English and Spanish.