TITLE: INFORMATION TECHNOLOGY SUPPORT TECHNICIAN I
DISTINGUISHING FEATURES OF THE CLASS: This involves providing technical support including maintenance and installation for desktop and mobile device software and hardware. The incumbent must analyze and resolve problems relating to the above statement. Work is performed under the general supervision of a higher staff member. Supervision over the work of others is not a responsibility of this position. Does related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only) Installs internal and external PC hardware; Installs PC and mobile device operating systems; Configures computers for network connectivity; Attends technical support and vendor training; Resolves hardware and software problems with PC and mobile devices; Analyzes and resolves common problems concerning PC software and hardware to determine anacceptable solution and ensures that all supported applications run; Answers questions concerning computer operating functions; Documents call resolutions for all reported problems; Installs PC and mobile device software and updates as well as ensuring network connectivity.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of personal computers and mobile devices;
REPORTS TO: Director of Technology
SALARY: Starting at $22.56/hour as per the contract between Victor Central Schools and the CSEA Unit. (Negotiable based on experience)