Information Technology Help Desk Technician 1

Do you enjoy solving problems and helping people with technology? St. Joseph's Center is looking for a Help Desk Technician to provide technical support to employees across our organization. The Help Desk Technician serves as the first point of contact for employees who need technical assistance. This position provides on-site support at various St. Joseph's Center locations. Responsibilities include troubleshooting computer and software issues, setting up equipment, assisting users with technology questions, and helping ensure technology systems run smoothly throughout the organization.
This is a Full-Time position| Pay: $17.17 - $18.41 per hour

Why You’ll Love Saint Joseph’s Center

At St. Joseph's Center, your work supports a mission that changes lives. As a Help Desk Technician, you'll help employees stay connected and productive so they can continue providing important services to the individuals and families we serve. You'll work with a supportive team, gain hands-on experience with a variety of technology systems, and make a difference every day through the work you do.

What You’ll Do

• Respond to technology support requests by phone, email, ticket system, or in person.
• Troubleshoot and resolve computer, software, printer, and network issues.
• Set up, install, and deploy computers and other equipment.
• Install and support printers, copiers, and other technology devices.
• Reset passwords and help employees access their accounts.
• Assist staff with Microsoft 365 programs such as Outlook, Teams, and OneDrive.
• Prioritize support requests and escalate issues when needed.
• Travel between St. Joseph's Center locations to provide on-site support.
• Assist with basic network and cabling tasks.
• Keep accurate records of support requests and solutions.
• Help maintain IT documentation and knowledge resources.

What You’ll Get

• Compensation - $17.17 - $18.41 per hour.
• Health & Wellness - Comprehensive medical, dental and vision insurance, plus 24/7 no cost telehealth for you and your family.
• Security and Peace of Mind - Company paid short term disability and life insurance, along with a Healthcare Flexible Spending Account
• Balance That Matters - Paid time off and holidays so you can recharge and enjoy life outside of work.
• Growth & Future Planning - A 401(K) with company contribution and match, tuition reimbursement, and paid training to keep you moving forward. Paid Parental Leave available after one year of employment.
• Extra Perks - Employee referral bonuses, national and local discounts, and access to our Employee Assistance program for counseling, legal, financial, and family support resources.

Here, you'll find more than a job - you'll find a place that invests in your well-being, your growth and your future.

What’s Required of You

• High School Diploma or equivalent required.
• Associate's Degree in Information Technology or related field preferred.
• Experience in Help Desk, Desktop Support, or Technical Support preferred.
• CompTIA A+ certification or similar certification preferred.
• Valid Pennsylvania Driver's License and reliable transportation.
• Strong customer service and communication skills.
• Basic knowledge of Windows operating systems and Microsoft 365.
• Ability to troubleshoot technology issues and solve problems effectively.

Non-Discrimination Policy

St. Joseph’s Center is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race (to include hair type, hair texture, or hair style), color, religious creed (to include all aspects of religious observances and practice, as well as belief), disability, ancestry, national origin (including Limited English Proficiency), age , or sex (to include pregnancy status, childbirth status, breastfeeding status, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex).