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Helpdesk Technician (Analyst I)

Cb
5 days ago
Full-time
On-site
Ocean Springs, Mississippi, United States
$50,000 - $70,000 USD yearly
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

ForeThought, Inc. is seeking an entry-level Help Desk Technician to support Navy system users and project teams in a compliance-focused government environment. This role provides Tier I support, basic account and endpoint administration, ticket triage, AWS Cloud support and documentation. The successful candidate will be service-oriented, able to follow process, and capable of building foundational skills in a DoD compliant operational setting.

Position: Helpdesk Technician (Analyst I)
Location: Ocean Springs, MS
Position Type: Permanent

Job Summary
This role provides Tier I support, basic account and endpoint administration, ticket triage, AWS Cloud support and documentation. The successful candidate will be service-oriented, able to follow process, and capable of building foundational skills in a DoD compliant operational setting.
 
Key Responsibilities:
 
 Tier I Help Desk Support

  • Serve as first-line support for user issues related to hardware, access, and usage of the Navy’s Ships Program Management Integrated Data Environment (SPMIDE). The environment includes Product Lifecycle Management, SharePoint, and RISK management applications.
  • Log, triage, troubleshoot, resolve, and escalate tickets as appropriate, ensuring timely follow-up and closure.
  • Provide remote support as directed.
Account & Access Support

  • Facilitate access to the Navy SPMIDE by Department of Defense (DoD) guidelines.
Endpoint & Application Support

  • Support connectivity troubleshooting for Navy SPMIDE users.
Documentation & Process Adherence

  • Maintain accurate ticket notes and document resolution steps.
  • Contribute to internal knowledge articles (FAQs, common fixes, simple SOPs).
  • Follow established processes for change requests, approvals, and documentation retention.
Security & Compliance Hygiene Support (Entry Level, As Assigned)

  • Escalate suspected security incidents or policy concerns promptly per internal and Department of Defense procedures.
Opportunity for Growth:
 
In our small team environment, this role offers hands-on exposure beyond basic Tier I work. As skills develop, the technician will have opportunities to take on additional responsibilities such as expanded troubleshooting, deeper participation in documentation and process improvement, and increased involvement with compliance-focused IT operations supporting DoD cybersecurity requirements—based on performance and business needs. Mentoring and professional training opportunities will be provided as time permits and as they become available.

Qualifications Required:

  • 0–2 years of help desk/desktop support experience or equivalent technical aptitude demonstrated through training, labs, internships, or relevant work.
  • Comfort working in Windows 10/11 and Microsoft 365.
  • Basic understanding of troubleshooting concepts (network and computer system basics, permissions, common application issues).
  • Strong customer service skills and professional communication.
  • High attention to detail, follow-through, and ability to follow process.
Preferred:

  • Exposure to ticketing systems and documentation practices.
  • Familiarity with basic identity/access concepts (accounts, groups, MFA).
  • Interest in cybersecurity fundamentals or compliance-focused IT operations.
  • CompTIA A+ (or in progress), or equivalent learning path.
Key Competencies:

  • Service mindset and responsiveness.
  • Organized, process-driven execution.
  • Ability to learn quickly and accept coaching.
  • Clear written communication and documentation.
  • Discretion and professionalism with sensitive information.
If you are interested in this position, please send me a copy of your latest resume at sal.farooqui@iquasar.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

  • Availability to start a new job
  • Best Rates
  • Contact #
Please don’t hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.

Regards,

Sal Farooqui
Recruiter
Representing ForeThought, Inc
sal.farooqui@iQuasar.com
Direct: (703) 936-0026
Main:   (703) 962-6001 Ext. 528
Compensation: $50,000.00 - $70,000.00 per year