Helpdesk Technician

This position is entry-level and serves as a Helpdesk Technician for Westminster College within the Department of Information Technology. This position will provide basic support of software, hardware, and audio/visual systems. The College is seeking a candidate with demonstrated customer service skills and a background of providing technical support. This role is expected to be on-campus to support a wide range of users using a variety of technical resources to provide the best technical support possible.

At Westminster College, we believe in immersive and enriching experiences that inspire creative thinking and problem solving. We believe in creating opportunities for several different paths to success over a lifetime and the potential to make an impact from wherever you are. For our students, we do this by providing real-world, hands-on learning opportunities, small class sizes, and talented professors dedicated to the individual. Our employees often remark that our tight-knit community creates an atmosphere fostering campus involvement that adapts to all interests. As a result, Westminster continues to be recognized for its excellence in higher education as one of the best small liberal arts colleges in the Midwest.

Essential Functions:

• Maintain customer rapport by listening and resolving concerns, provide updates, answer questions or escalate to senior employees for resolution if required
• Deploy and maintain campus desktop and laptop computers
• Support and attend various A/V events on campus, including non-business hours, the ability to support a variety of sound and audio systems such as microphones, speakers, projectors and required cabling
• Responsible for creating and assigning work tickets
• Other duties as assigned or necessary

Job Requirements:

Education: High School Graduate and one year technology support related experience required. Bachelor’s degree preferred. 

Experience:   

· One year of experience in technology support required

· Experience in higher education preferred

· Experience with a service desk ticketing system or student information systems (SIS) preferred

Skills:   

· Detail-oriented

· Strong organizational, problem-solving, and decision-making skills

· Ability to effectively prioritize and handle multiple projects and tasks

· Ability to communicate effectively and professionally, both verbally and in writing

· Strong interpersonal skills and business acumen to interact with various decision makers within and outside of the organization, ensuring a service-oriented response

· Must work well in a team environment

Benefits:

• Medical, dental, and vision options
• Health Savings Account and/or Flex Spending Account
• Supplemental options: Short-term disability, Hospitalization, Accident, and Critical Illness
• Stand-alone EAP program
• Life, AD&D, and long-term disability
• Retirement 403(b) plan
• Tuition remission or exchange programs
• Sick and Vacation time
• Paid Holidays (15+ each year)

Review of applications will begin immediately and will continue until the position is filled or the search is closed.

Westminster College encourages and gives full consideration to all applicants for admission, financial aid, and employment. The College does not discriminate in access to, treatment of, or employment in, its programs and activities on the basis of race, color, age, religion, sex, gender, sexual orientation, gender identity or expression, national or ethnic origin, citizenship, veteran status, marital status, disability, or genetic information.

Inquiries about compliance with this prohibition should be directed to:

Associate Vice President & Chief HR Officer/Title IX Coordinator

501 Westminster Ave, Washington West, 2nd floor

Fulton, MO 65251

HR@Westminster-mo.edu

573-592-5226