Helpdesk Technician

At DAVIS, we're redefining the way people experience construction by building success for all.

The Helpdesk Technician is the primary initial point of contact for end user support for employees located at DAVIS’ main office and jobsite locations.  The primary duties will include providing customer service, diagnosis and resolution of problems with PC and laptop hardware, software, network connectivity, printers, and mobile.

Essential Duties + Responsibilities

• Perform responsibilities with excellence in service, integrity and building relationships as exemplified in DAVIS core values

• Provide support both in-person and remote, to include multiple offsite locations

• Follow up with end users to ensure timely resolution of problems / work orders

• Document reported problems in the help desk data base as well as troubleshooting processes and procedures in department wiki

• Assign appropriate priority to requests for help and escalate issues to supervisors as necessary
• Develop documentation to support projects, programs and system configurations
• Manage and coordinate vendor activities such as PC and copier repair
• Maintain inventory of consumables such as peripherals, toner, and accessories
• Adhere to and reinforce corporate security policies and industry best practices in day to day operations and interactions with end users
• Conduct IT Orientation for new users
• Participate in IT projects
• Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services
• Maintain a clean and organized working environment
• Perform other duties as assigned

DAVIS Common attributes 

• Safety – Consistently works within DAVIS safety standards; promotes safety as a priority with coworkers, subcontractors and external clients

• team collaboration – Works effectively within their own team and across the organization; promotes team atmosphere and culture; has a positive, can do attitude

• Commitment to quality – Applies DAVIS standards to produce high quality work on a consistent basis; produces work that is accurate and reliable, actively demonstrates excellence in service; builds and maintains integrity as a core function of their job and in their relationships with others

• Champions DAVIS Business – Consistently markets DAVIS business within the scope of their job; actively seeks and / or supports new business opportunities; actively builds relationships and encourages others to do the same

Knowledge, Experience + Special Skills

*Required

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Math or related field or demonstrated experience in providing information technology supporting*

• Customer service oriented attitude*

• Possesses understanding of networking concepts, equipment, and their role*

• Ability to work independently and within a team environment and show initiative to take on responsibility when not asked*

• Decision making, research and analytical problem solving skills*

• Time management with the ability to organize, assess and prioritize multiple tasks, projects, and demands, and to work independently*

• Possess strong verbal and written communication skills, and interact effectively at all levels within the organization*

• MS Office – Microsoft Word, Excel, Power Point and Outlook experience*

• Microsoft Windows Operating Systems experience*

• Six (6) months to one (1) year of helpdesk experience preferred

• Experience supporting information technology

PHYSICAL JOB DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is responsible to maintain fitness-for-duty while holding the above described position and should be able to perform the essential tasks of the position in a safe, appropriate and effective manner. This refers to the physical, mental and emotional duties of the job. 

Reaching above and below, stooping, kneeling, crouching, and bending.  The employee must occasionally lift / carry / move up to 25 pounds.  Manual dexterity to operate office equipment, file, and perform specialized skills.  Needs a high degree of concentration in a busy office environment. 

WORKING CONDITIONS

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This position may require some travel for conferences, educational sessions, and other company events.

The noise level in the office work environment is usually moderate.

While performing the duties of this job, the employee may be exposed to higher noise levels and hazardous working conditions when working at job sites.  Safety precautions must be taken and resources will be provided.

NOTE: The above statements are intended to describe the general nature and level of the work being performed by people assigned this job.  They are not exhaustive lists of all duties and responsibilities, knowledge, skills, abilities, physical job demands and working conditions associated with the job.

The base salary (or hourly) range for this position is

DAVIS is committed to providing our employees with a competitive total compensation package that enhances your quality of life. DAVIS offers a 100% employer-paid health care plan (to include family), life insurance, short- and long-term disability benefits, and an annual contribution to your HSA. DAVIS also offers annual incentive bonus, paid time off + annual holidays, financial benefits (401(k), Roth, and ESOP), FSAs, fertility and family-forming assistance, and continuing education. Additional benefits include Employee Assistance Program (EAP), on-site fitness center, and parental leave. Eligible employees are provided a company vehicle or an auto allowance to support business activities.

The compensation and benefits information are provided as of the date of this posting. Benefits and incentive compensation may be subject to applicable eligibility. DAVIS reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At DAVIS, our vision is to build a culture that is innovative, connected, and balanced.