Who is a League Support Technician at SMT?

Are you a basketball fan? Do you have experience troubleshooting and maintaining software/hardware? Do you enjoy solving problems and working with customers to score winning solutions? If you answered yes to these questions, we've got a great opportunity for you to shoot your shot with SMT as a NBA League Support Technician!

As a League Support Technician, you will provide game day support for games and events with the NBA and its affiliated leagues. During the league seasons, flexibility is key as the workday could be morning, afternoon or night shifts based on league game schedules. You will be responsible for ensuring SMT/NBA resources are functional pregame as well as monitor multiple systems and applications during live events. Additionally, you are expected to troubleshoot multiple systems and connections in the event of irregular or total loss of functionality.

This role requires the ability to work nights, weekends and holidays throughout NBA season, including preseason and summer league, as well as affiliated league schedules.

This position will report on-site to our Jacksonville, FL office.

What is Your Daily Impact at SMT?

Systems support for all NBA league, systems and applications
Monitors multiple systems and applications
Works within a group to ensure that our services are delivered successfully
Creates and continues an open communication platform with SMT and its clients
Communicates with staff on-site for verification of SMT system deliverables
Performs system maintenance when necessary – both on and off-site
Troubleshoots system components – computers, cameras, cables, printers, networks, and SMT software
Assists in testing all related hardware and software, diagnoses problems and recommends solutions for debugging
Logs tickets for all calls, emails, or any issues communicated to the help desk

What Do You Bring to This Role at SMT?

Here are some of the key skills and experiences we are looking for in our next teammates:

Knowledge of computer hardware, software, and Windows OS
Excellent attention to detail
Basic Basketball Rules Knowledge
Strong verbal communication and interpersonal skills
Open availability (must be available to work daytime, night, weekend, and holiday games)
Previous technical troubleshooting skills preferred
Ability to:
1. Quickly process feedback from the system and adjust in real time
2. Work well under pressure and complete tasks on time
3. Follow daily checklists and other written procedures
4. Works independently and without direct supervision
5. Travel 2-3 weeks per year
6. Provide Events support during the off-season and when needed
7. Must be reliable in execution of assigned tasks and detail oriented
8. Must be dependable in terms of punctuality and task performance efficiency
9. Able to complete assigned projects and assignments in a timely manner
10. Can obtain a passport, or other authorization into various worldwide locations

What Can SMT Offer You?

Your work will directly contribute to the success of our SMT teams, driving innovation and changing the game of basketball scoring systems and data collection technology.

Often described as feeling like a start-up with a 40-year track record of serving sports leagues and broadcast partners, this team offers the chance to collaborate with experts in their fields, grow within the company and be valued for your contributions. You will get to see your work enjoyed by millions of fans across the world!

Featured benefits

Medical, dental and vision insurance
Paid time off + 10 Company paid holidays
Company Paid Life Insurance
Short-term and long-term disability
Flexible Spending and Health Savings Accounts
Access to mental health services
401k
Commuter benefits
Pet insurance and more

Who is SMT?

SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium.

For over 40 years, we’ve helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more.

But we’re more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we’re launching graphics during a game or hitting the lanes for our bowling league, we’ve got each other’s backs.

Are you ready to be a game changer? Learn more at SMT.com or follow us on social.

Are you ready to join the SMT Team and become a Game Changer?  

Apply Now!

SMT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let us know when you apply if you need any assistance during the recruiting process due to a disability. SMT participates in E-Verify.

Help Desk Technician (NBA)

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