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Help Desk Technician (Level 1)

Gulf Coast RCM
Full-time
On-site
Sarasota, Florida, United States
$18 - $22 USD hourly
Full-time
Description

 We are seeking a motivated and reliable Help Desk Technician (Level 1) to join our on-site IT team in Sarasota, FL. This entry-level role is ideal for individuals starting their career in IT support who are eager to grow their technical knowledge and provide excellent service. You will be the first point of contact for technical assistance, supporting both local and remote employees. 

Requirements

 

Key Responsibilities:

· Provide first-line support for end-user hardware, software, and connectivity issues

· Troubleshoot and resolve issues related to Windows 11 Pro workstations

· Perform new user setup including hardware provisioning, user account creation, and access configuration

· Manage password resets, account lockouts, and access requests in Active Directory

· Support Office 365 applications, Microsoft Teams, Outlook, and standard office software

· Assist in administering and supporting Microsoft Teams and collaboration tools

· Provide support for remote employees using Azure Virtual Desktop (AVD) and 10ZiG Thin Clients

· Log and track support requests through the help desk ticketing system

· Coordinate hardware shipping to remote users as needed

· Assist with user enrollment, onboarding, and basic training

· Follow and enforce procedures aligned with PCI DSS and HIPAA compliance standards

· Escalate unresolved issues to Tier 2/3 support as necessary

· Maintain documentation of support procedures and frequently encountered issues


Qualifications:

· 0–3 years of experience in an IT Help Desk or technical support role

· Strong desire to learn new technologies and grow in the IT field

· Familiarity with Windows-based environments, Active Directory, and Office 365

· Basic understanding of virtual desktop infrastructure (VDI), ideally Azure VDI

· Excellent problem-solving, communication, and customer service skills

· Comfortable supporting remote users and troubleshooting via phone or video

 · Prior exposure to PCI DSS and HIPAA compliance requirements is a plus

· Related Degree or Certifications are a plus


Preferred Skills (Not Required but a Plus):


· Experience with Microsoft Teams administration

· Familiarity with ticketing systems and remote desktop tools

· Knowledge of application connectors and integrations

· Hands-on experience with 10ZiG Thin Clients

· Experience with Jira Platforms

· Experience with SQL and/or C#


Compensation & Benefits:

· Pay Rate: $18.00 – $22.00 per hour, depending on experience

· Work Schedule: On-site, Monday through Friday, 8:00 AM – 5:00 PM

· Benefits Include:

· Medical Insurance option

· 401(k) retirement plan

· Paid time off (PTO)

· Paid vacation time