IMMEDIATE HIRE - Salary: $45K to $65K per year
Part-time/Full-time Available
ABCO Maintenance is a full-service commercial facility maintenance and construction company serving the Tri-State area for 35+ years. We are currently seeking an onsite Computer & Network Support Technician to join our team at our Staten Island location.
Why Work with ABCO?
- Medical, Dental, and Vision Benefits (Full-time only)
- 401K (Full-time only)
- Vacation and Sick Time (Full-time only)
- Weekly Pay
- Flexible Schedule (Part-time available)
- Convenient Location: Enjoy the benefits of working on Staten Island, without the hassle of commuting to the city.
Job Overview:
This is a customer service-based role, where the technician will interact with employees to resolve computer-related issues. The role involves providing troubleshooting, IT support, and advice to help both in-house and remote employees with technology challenges. Successful candidates will have strong communication, analytical, and problem-solving skills, along with a solid background in technology.
Responsibilities:
- Report directly to the Director of Technology
- Install, maintain, test, and repair end-user systems, conferencing AV equipment, and VOIP phones
- Provide support to both onsite and remote employees, including maintenance technicians
- Troubleshoot issues, find fixes, and offer solutions while delivering exceptional technical service
- Be available for after-hours on-call remote support as needed
- Install and configure hardware and software
- Respond to requests or incidents in a timely manner, managing issues through a support ticket system
- Repair or replace equipment as needed
- Set up and mail workstations for new hires and consultants
- Assist with new hire IT training for basic IT requirements
- Provide support for Microsoft 365 and Google Apps (Drive, Docs)
- Troubleshoot VOIP phones (Dialpad)
- Create forms (Jotforms, Doforms)
- Assist technicians remotely with cell phone issues
Requirements:
- Must report daily to Staten Island, NY
- Ability to quickly learn new technology and software
- Familiarity with backups, data integrity, and basic server maintenance in a Windows environment
- Strong organizational skills
- Ability to perform well in a high-pressure environment with multiple priorities
- Strong customer service mindset
- Experience with MS Office applications and Google apps (Google Drive, etc.)
- At least 2-3 years of experience in a help desk role
- Experience using a support ticket system to manage requests and incidents
- Good employment track record
This position is onsite in Staten Island, NY.
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