Help Desk Technician job

Join Our Team as a Help Desk Technician at Peter T Surapine & Co!

Looking to kickstart your career in a dynamic and rewarding environment? Peter T Surapine & Co, a trusted name in residential construction and remodeling in Enfield, Connecticut, is searching for a Help Desk Technician to support our growing team. If you’re passionate about problem-solving, technology, and providing exceptional support, we’d love to hear from you!

About Us

At Peter T Surapine & Co, we specialize in turning houses into dream homes. From kitchen and bathroom remodeling to home additions and roofing, our team is dedicated to delivering high-quality craftsmanship, creative design solutions, and top-notch customer service. With a focus on competitive pricing and satisfaction, we pride ourselves on being a reliable partner for homeowners in Enfield and surrounding communities.

Position Summary

As a Help Desk Technician, you’ll play a key role in ensuring our team operates smoothly and efficiently. You’ll be the go-to person for troubleshooting technical issues, maintaining systems, and supporting our staff with their IT needs. This is a fantastic opportunity for someone eager to learn and grow in a supportive, hands-on environment.

Key Responsibilities

• Provide first-line technical support to team members, addressing hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Assist in maintaining and updating company systems, ensuring optimal performance.
• Set up and configure hardware and software for new and existing employees.
• Document and track technical issues to identify recurring problems and propose solutions.
• Collaborate with external IT vendors when necessary to resolve complex issues.

Required Skills and Qualifications

• Strong problem-solving skills and a knack for technology.
• Excellent communication and interpersonal skills to support team members effectively.
• Ability to work independently and as part of a team.
• A proactive attitude and willingness to learn new systems and tools.
• No prior experience is required, but a passion for IT and customer service is a must.

Why Join Peter T Surapine & Co?

At Peter T Surapine & Co, we believe in fostering a collaborative and supportive work environment. You’ll be joining a team that values craftsmanship, creativity, and customer satisfaction. While we don’t currently offer additional benefits, we provide a unique opportunity to grow your skills and contribute to exciting projects that make a real difference in our community.

Ready to Apply?

If you’re ready to take the next step in your career and join a company that values quality, innovation, and teamwork, we’d love to hear from you! Apply today and become a part of the Peter T Surapine & Co family.