Help Desk Technician

16-28 hours per week, Monday & Tuesdays are mandatory

Immediate Hire of the Help Desk / IT Specialist:

Are you looking for an opportunity to make a difference in the life of others? Are you also looking to learn and grow in your career, with the ability to help shape a growing Information Technology (IT) function? This may be the role for you.

Who We Are:

Sinai Residences is a premier, five-star senior living facility in Boca Raton, FL, located on the secure, gated, 100-acre Jewish Federation campus. Our luxury senior living facility offers sophisticated independent living and assisted living options in a multi-generational setting with innovative amenities and programs where no detail has been compromised.

Why Sinai:

Sinai Residences is an extraordinary place to work. Here at Sinai Residences, you will find yourself as a vital member of our exceptional team committed to providing superior service, compassioned care, and creating a beautiful community.

Benefits Include:

We offer an outstanding benefits and compensation plan, including medical, dental, vision, insurance, and short- and long-term disability. Other benefits include 401k, paid personal time off, paid holidays, and opportunities for growth and advancement.

Help Desk / IT Specialist:

Join our Information Technology (IT) team as an outstanding and supportive Help Desk Specialist.   Work in our luxurious, state-of-the-art facility and utilize your razor-sharp skills to resolve business challenges and to streamline and organize processes through technology within our organization.

The Essentials:

As a skillful Helpdesk Specialist, you will troubleshoot a variety of problems as it relates to the installation, configuration, and repair of office equipment. You will also host a weekly one-on-one support sessions with our residents to troubleshoot their individual IT needs and host IT help clinics. 

Great candidates have a proven track record of providing top tier support to resolve issues.

You will also:

• Provide first line of support for all Helpdesk tickets for 400 employees. Record, track, and document the help desk request, escalate or work with Vendors to resolve tickets.
• Troubleshoot network and computer related problems.
• Provide in-person end-user training and/or support to Staff and Residents when necessary
• Install and administer software products such as anti-virus, backup programs, and operating systems.

Do you have:

• Minimum of 3-4 years of Helpdesk or relevant end-user focused IT experience.
• Office365 Administration including Teams, OneDrive, & SharePoint.
• Microsoft technology stacks (Office, Active Directory).
• End user hardware: notebooks, desktops, peripherals, monitors, iPhone and Android
• Must be able to effectively communicate with users and residents to provide first level support over the phone and in person.

If so, you are the candidate we are looking for. Apply now!