Help Desk Technician

Empowering Financial Futures.

For more than 65 years, Glenmede’s independent ownership, innovation and unwavering commitment to our clients have made us a trusted partner for private wealth, endowment & foundation, and investment management clients.

Our people are invaluable. Through a team-oriented environment, your knowledge, expertise and varied backgrounds contribute to thoughtful innovation. Our culture fosters opportunities for continuous career growth and development in all areas of the organization. Working at Glenmede, you will experience the infrastructure and resources of a large firm combined with the client and employee focus of an independently owned boutique.

This position will operate five days a week onsite (Philadelphia, PA).

OVERVIEW:

The Help Desk Technician provides onsite and telephone technical support for end-users related to hardware and software issues.

RESPONSIBILITIES:

End-user support: Respond timely to telephone, email, and on-line requests and inquires for technical support. Address and document all end user problems or issues through the help desk system and follow-up on open tickets, and assist with PC, voice, and data support. Log all helpdesk interactions within the system. Advise end-users on appropriate action(s) and identify and escalate issues that require immediate attention. Setup, install and configure computers and mobile devices. Track and route problems, and requests as well as document resolutions.

Troubleshooting:Identify, research and resolve technical problems of moderate complexity; related to applications, systems, software, network devices and hardware. Research questions using all available tools and resources. Follow standard help desk procedures to resolve problems.

Active directory. Help maintain the Active Directory infrastructure and domain management. Provide support and maintenance for Active Directory services. Utilize automation tools for recurrent tasks related to the Active Directory such PowerShell (create, copy, configure and delete users and computers, manage inactive and disabled accounts).

Firm Building. Active engagement in department-specific and firm-wide initiatives in order to expand capabilities, improve user experience, or develop more efficient processes. Ability and willingness to contribute to the advancement of team, office, and business capabilities. Other duties as required by the position up to and including periodic travel to remote sites.

REQUIRED QUALIFICATIONS:

• Associate’s/Bachelor’s degree in Computer Science or related field or equivalent experience required
• 2+ years of experience working as a help desk technician, support engineer or field service required
• 2+ years’ experience in Windows, MS-Office, MS-Exchange/Outlook, basic networking and overall end-user support required

PREFERRED QUALIFICATIONS:

• Excellent PC troubleshooting skills; including experience with AD, DNS, DHCP and VPN
• Ability to diagnose and resolve basic computer and technical issues
• Printer setup and management
• Experience with Mobile Device Management
• Excellent verbal communication skills
• Excellent customer service skills including the ability to work with all levels of employees
• Must possess a sense of urgency and work well under pressure
• Ability to work independently, remotely, or as a team
• Be able to lift 50lbs
• Be able to travel periodically to regional facilities.

Headquartered in Philadelphia, PA, Glenmede has 9 office locations in the US. For further information, please visit http://www.glenmede.com.

Our Benefits Overview:

-Competitive health and welfare benefits, including company HSA contributions

-Numerous voluntary benefit choices available 

-Superior 401k match 

-Tuition reimbursement 

-Company subsidized commuter benefits

-Generous paid time off, including parental leave 

-Plus more!

Glenmede is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to any legally protected characteristics. To learn more about Glenmede’s policy on equal employment opportunity, please visit https://www.glenmede.com/equal-opportunity-employer/. 

** We are not seeking agency assistance with this role. No agencies, third parties, or phone calls, please. Glenmede is not accepting unsolicited resumes from search firms. All resumes submitted by search firms to any employee at Glenmede via-email, the Internet, or directly without a valid written search agreement will be deemed the sole property of Glenmede, and no fee will be paid in the event the candidate is hired by Glenmede.

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