Help Desk Technician - Boston, MA
Msccn
On-site
Boston, Massachusetts, United States
$53.70 - $57.70 USD yearly
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
If you have a passion for resolving technical issues, excellent communication skills, and a customer-centric approach, we encourage you to apply.
Responsibilities
Desktop Software Services:
Installs and configures approved Common User desktop software on unclassified desktop systems to Army Unified Directory Services (AUDS).
Performs release management for commercial and standard software on desktop systems with AUDS.
Provides local Touch Labor services for installation, troubleshooting, and software updates for AUDS.
Computers and Peripheral Devices:
Configures authorized unclassified end user network devices, including computers and laptops on AUDS.
Evaluates requests for acquisition and life cycle replacement of end user devices with AUDS.
Provides local Touch Labor services for installation, troubleshooting, and software updates on unclassified computers and peripheral devices realted to AUDS.
This Hybrid position requires that you reside and work within commuting distance from U.S. Army Natick Soldier Systems Center (NSSC) in Massachusetts.
Additional Qualifications/Responsibilities
Qualifications
High School Diploma/GED.
Minimum of five (5) years of professional experience within a help desk role.
Proficient with Microsoft OS's such as Windows 10.
Proficient in PowerShell scripting.
Solid technical troubleshooting skills.
Proficient in bulk imaging computers for life cycle replacement.
Familiarity with desktop baseline software included in Army Gold Master (AGM) builds.
Some knowledge of Active Directory, Group Policies, and Networks.
Familiar with network file shares, data synchronization, and backup techniques.
Proficient with hardware troubleshooting and installation.
Critical thinking skills, strong written and oral communication skills.
Strong customer service orientation and interpersonal skills.
Current unexpired 8570 Information Assurance Technical (IAT) Level I certification (A+ CE or CCNA-Security or CND or Network+ CE or SSCP). Please note that an IAT Level II or Level III certification is also acceptable.
Relevant Computing Environment Certification Such as MD-102: Managing Modern Desktops or equivalent.
Pay Range
$53.70 - $57.70 per hour
The Technical Support Specialist will perform desktop software and peripheral device support to ensure the smooth operation of unclassified systems supporting U.S. Army at their Natick Soldier Systems Center (NSSC) in Massachusetts. Responsibilities will include installing and configuring approved software, performing release management, and delivering local Touch Labor services for troubleshooting and updates. Additionally, you will contribute to the configuration and maintenance of end-user devices, including computers, laptops, copiers, printers, scanners, and MFDs. The ideal candidate will bring a minimum of five years of help desk experience, a solid understanding of Microsoft OS, and expertise in Active Directory, Group Policies, and network troubleshooting.
If you have a passion for resolving technical issues, excellent communication skills, and a customer-centric approach, we encourage you to apply.
Responsibilities
Desktop Software Services:
Installs and configures approved Common User desktop software on unclassified desktop systems to Army Unified Directory Services (AUDS).
Performs release management for commercial and standard software on desktop systems with AUDS.
Provides local Touch Labor services for installation, troubleshooting, and software updates for AUDS.
Computers and Peripheral Devices:
Configures authorized unclassified end user network devices, including computers and laptops on AUDS.
Evaluates requests for acquisition and life cycle replacement of end user devices with AUDS.
Provides local Touch Labor services for installation, troubleshooting, and software updates on unclassified computers and peripheral devices realted to AUDS.
This Hybrid position requires that you reside and work within commuting distance from U.S. Army Natick Soldier Systems Center (NSSC) in Massachusetts.
Additional Qualifications/Responsibilities
Qualifications
High School Diploma/GED.
Minimum of five (5) years of professional experience within a help desk role.
Proficient with Microsoft OS's such as Windows 10.
Proficient in PowerShell scripting.
Solid technical troubleshooting skills.
Proficient in bulk imaging computers for life cycle replacement.
Familiarity with desktop baseline software included in Army Gold Master (AGM) builds.
Some knowledge of Active Directory, Group Policies, and Networks.
Familiar with network file shares, data synchronization, and backup techniques.
Proficient with hardware troubleshooting and installation.
Critical thinking skills, strong written and oral communication skills.
Strong customer service orientation and interpersonal skills.
Current unexpired 8570 Information Assurance Technical (IAT) Level I certification (A+ CE or CCNA-Security or CND or Network+ CE or SSCP). Please note that an IAT Level II or Level III certification is also acceptable.
Relevant Computing Environment Certification Such as MD-102: Managing Modern Desktops or equivalent.
Pay Range
$53.70 - $57.70 per hour