Help Desk Technician

II. POSITION SUMMARY:

Under the general supervision of the IT Administrator, the Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. It is also the function of the Help Desk Technician to assist the IT Department in special projects as necessary.

III. ESSENTIAL FUNCTIONS:

• Desktop Operating System installation and configuration.
• Installation and configuration of network accessible accessories, ex. Printers, Faxes, etc.
• Processing and completing Help Desk service requests.
• Apply troubleshooting skills to identify issues and their source from a multiple vendor and domain environment.
• Understand, install, upgrade and maintain various vendor softwares.
• Move/add/change IT related equipment as necessary.

IV. EDUCATION/EXPERIENCE REQUIREMENTS:

Strong understanding of the Microsoft Office suite of programs including Word, Excel, Outlook, etc.

Familiarity with an Active Directory domain environment

1+ years of desktop support experience.

1+ years of Windows desktop support

Knowledge of Industry Standards

V. PHYSICAL DEMANDS

Physical Activity - Exerting up to 100 pounds of force occasionally, and/or 35 to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Physical requirements are in excess of those for Medium to Heavy work.

Working Hazards or Risks – potential for musculoskeletal injuries related to moving and working with equipment and supplies.

OSHA Blood Borne Risk Category III.