Help Desk Technician
IntelliPro GroupJob Title: Client Support Associate
Position Type: Contract (3+ Months)
Location: Greensburg, PA 15601
Salary Rate: $22–30/hr
Job Description
We are seeking a proactive and customer-focused Client Support Associate to provide technical assistance and support to clients. In this role, you will troubleshoot software, hardware, and networking issues while ensuring timely resolution and excellent service delivery. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to work effectively in a team environment.
Responsibilities
- Identify, manage, escalate, and resolve technical issues
- Provide basic technical support to clients and end users
- Install and configure software, print drivers, and system utilities
- Troubleshoot desktop/laptop software, hardware, and networking issues
- Monitor systems, identify problems, and take corrective actions
- Deliver high-quality customer service and technical guidance
Requirements
- 1–3 years of related work experience or equivalent education
- 1–3 years of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a team-oriented environment
- Flexible to work varying schedules as needed
Preferred Qualifications
- 1–3 years of technical support experience
- Experience troubleshooting desktops, printers, and notebooks
- Strong knowledge and support of Microsoft Office applications
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.