We are seeking a Part-Time Level 1 IT Support Technician to provide frontline technical assistance to end users within a CPA firm environment. This role is ideal for someone with strong customer service skills, basic technical troubleshooting abilities, and an interest in maintaining smooth daily IT operations.
Key Responsibilities
• Serve as the first point of contact for users seeking technical assistance via phone, email, or in person
• Diagnose and resolve basic hardware, software, and network issues
• Escalate more complex problems to IT Manager when needed
• Assist with user account setup, password resets, and access permissions
• Support the deployment, configuration, and troubleshooting of workstations, laptops, printers, and mobile devices
• Install and update standard software applications
• Log all support requests, activities, resolutions, and updates in the ticketing system
• Follow standard operating procedures and maintain documentation
• Assist with inventory tracking of IT equipment and peripherals
• Provide excellent customer service and clear communication to end users
#LI-DNI
Desired Qualifications:
• 1+ year of experience in IT support or equivalent coursework/training
• Familiarity with Windows workstations and common office peripherals
• Familiarity with basic networking concepts (Wi-Fi, IP addressing, VPN, etc.)
• Experience with Microsoft 365, Teams, Outlook, and general productivity apps
• Ability to troubleshoot common hardware and software issues
• Strong communication, problem-solving, and organizational skills
• Ability to work independently and manage time effectively
Preferred Skills (Optional)
• Experience with ticketing systems
• Basic knowledge of Active Directory or Azure AD
• Understanding of cybersecurity best practices
• Customer support or help desk certifications (e.g., CompTIA A+)
Physical Requirements
• Ability to lift up to 25 lbs. (e.g., computers, monitors)
• Ability to sit or stand for extended periods as needed