Humble, TX - Salary Range 50k-60k
Job Brief
This is an exciting opportunity to join a company during a growth phase. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. Works primarily from a helpdesk application but will run diagnostic programs, isolate problems, resolve technical issues, and determine and implement solutions. Must have exceptional customer service.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to end-user problems over the phone.
- Write/update technical documents related to help desk duties.
- Train computer users.
- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve Tier 1 technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure the issue has been resolved.
- Escalate issues to designated tier 2 staff as necessary.
Requirements
- Must be a US Citizen
- Must be able to pass drug and background check
- Experience with Tier 1 & 2 technical support
- Reliable transportation and report to office M-F
- Prior military experience preferred