Help Desk Technician

Position Summary

We’re looking for a Help Desk Technician who enjoys solving problems, helping people, and working with technology. You’ll be the first point of contact for technical support, providing timely assistance by phone, email, and remote access while helping keep users productive and systems running smoothly.

Key Responsibilities

• Provide first-level technical support by phone, email, and remote access.
• Troubleshoot hardware, software, network, and peripheral issues.
• Ask questions, diagnose problems, and identify effective solutions.
• Guide users through troubleshooting steps in a clear, friendly manner.
• Escalate complex or unresolved issues to the appropriate support level.
• Install, configure, maintain, and repair computers, software, and peripherals.
• Monitor system performance and identify recurring issues or malfunctions.
• Analyze common technical problems and recommend solutions.
• Train users and assist with creating training materials as needed.
• Work collaboratively with users, technicians, and management.
• Perform other duties as assigned.

What You Bring

• Excellent communication and customer service skills.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Working knowledge of network administration and computer systems.
• Familiarity with databases, client/server concepts, and remote-support tools.
• Strong technical aptitude and willingness to learn.
• Ability to manage multiple priorities and provide excellent follow-through.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Engineering, or a related field preferred.
• Experience with office technology, databases, and remote-control software preferred.
• Strong computer troubleshooting skills.

Physical Requirements

This position requires frequent sitting, reaching, handling, and talking, with occasional standing, walking, bending, kneeling, or crouching. Driving may be required as part of assigned duties.

Reasonable accommodations may be made for qualified individuals with disabilities.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.