Help Desk Technician

JOIN Soarion Credit Union in 2026!!

We take care of our people: Joining Soarion Credit Union is the career move to make in 2026! Soarion Credit Union offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROUS Paid Time Off (PTO) bank for rest and relaxation away from work! We also offer all paid days off for Federal holidays!

Role:

Our Help Desk Technician will be responsible for providing hardware, software, and communication support to maintain the efficiency of the computer systems installed at Soarion. 

Work Location:

This is an onsite position. Occasional remote work may be available for select positions and is subject to prior approval by management.

What you will be doing:

• Researches and provides timely resolutions to outstanding Help Desk trouble tickets.
• Provides software support to Credit Union staff in the following areas: hardware installation, software development, troubleshooting of issues and performing unlocks for third party systems.
• Works with Operation and Infrastructure team to tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Installs software, peripherals and components.
• End User Account Management   
• Provides escort and monitors third parties access to systems, computers and other devices.
• Work with third-party vendors for account issues, tickets updates, weekly statistics, escalation of issues.
• Responsible for the proper care of Credit Union owned equipment including installation, maintenance, cleaning and disposal.
• Maintains working knowledge of use of third-party software solutions.
• Performs other job-related duties as assigned.  

 What you'll bring along:

• (1) A two year college degree or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• 1-3 years’ of similar or related experience.
• Hands on experience with diagnosing and resolving basic technical issues.
• Must have diagnostic and maintenance abilities with PC hardware, software and Local Area Network.
• Must be familiar with Windows operating systems, the Internet and telephone system experience is a plus.

We are Committed to Equal Opportunity. 

Soarion Credit Union believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for the positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, pay transparency nondiscrimination agreement, and the Know Your Rights: Workplace Discrimination is Illegal Poster reaffirm this commitment.

Soarion Credit Union is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our Human Resources team at humanresources@soarion.org.