Help Desk Technician
Location: Revelstoke, BC Canada (in-office)
Full Time Employment (35 hours per week)
About Cronometer:
Cronometer is dedicated to empowering people to make informed decisions about their health and wellness through technology. Based in beautiful Revelstoke, we value teamwork, curiosity, and a passion for the outdoors.
Job Summary:
As a Help Desk Technician, you'll be the primary point of contact for staff experiencing technical issues. You'll diagnose and resolve computer, software, and network problems, while supporting staff and helping ensure a secure, efficient, and positive work environment.
Key Responsibilities:
• Provide first-line support for staff by identifying, troubleshooting, and resolving hardware, software, and network issues.
• Communicate with users to understand and document technical problems, both in person and electronically.
• Research and implement solutions using technical resources and documentation.
• Guide and train users on new technologies, systems, and best practices.
• Support day-to-day business systems, user account management (including Office 365), and device provisioning (MacOS, Windows, phones).
• Manage phone and mobile device setup, and maintain up-to-date inventory records.
• Document common issues and solutions to contribute to a knowledge base.
• Assist with IT security policy compliance and ongoing improvement of IT processes.
• Collaborate with colleagues to improve internal systems and workflows.
• Occasionally provide guidance or support to other technical team members.
Qualifications & Skills:
• Minimum 2 years of experience in IT support, help desk, or similar roles.
• Strong troubleshooting skills for both hardware and software problems.
• Experience with user account management (including Office 365 administration) and device setup.
• Excellent communication, interpersonal, and customer service skills.
• Organized, self-motivated, and able to prioritize multiple requests.
• Commitment to IT security and data privacy best practices.
• Eligible to work in Canada.
Must Have:
• Hands-on experience managing and supporting Jamf for Apple device administration.
• Solid background with Unifi networking—setup, troubleshooting, and ongoing management.
• Strong familiarity with Office 365 user administration and support.
• Direct experience with Microsoft Entra for identity and access management.
• Proven ability to administer AWS cloud environments.
• Practical experience deploying and managing infrastructure using Terraform.
Nice to Have:
• Experience with monitoring tools such as Datadog or New Relic.
• Familiarity with other cloud platforms or mobile device management tools.
• Knowledge of scripting languages (Perl, Bash) or Linux administration.
• Experience supporting ISO audit processes.
• Previous experience with remote support tools (e.g., TeamViewer, VNC).
Employment Requirements:
• Degree or Certificate in a computer-related field.
• Eligible to work in Canada.
Compensation & Benefits:
• Salary: $65,000–$70,000 per year, based on experience.
• Summer and winter performance bonuses.
• Company-provided laptop and phone.
• Extended health and dental benefits plan.
• Flexible work hours.
• Modern office amenities: snacks, drinks, lounge area, sit/stand desks, and more.
How to Apply: Send us your resume and a short cover letter telling us why your interested.