Help Desk Technician

We are seeking a reliable, tech-savvy Help Desk Technician to provide front-line technical support across multiple medical practice locations. You’ll be the go-to person for IT support requests—resolving hardware and software issues, managing onboarding/offboarding, and helping staff maintain secure, compliant technology use. If you're organized, patient, and have a passion for helping others in a mission driven and patient focused healthcare setting, we’d love to meet you.

This is a Monday-Friday 8:00am-5:00pm position with the occasional Saturday on-call which can be done remotely

Technical Support & Troubleshooting

• Respond to IT support requests via phone, email, or in-person
• Resolve issues with desktops, laptops, printers, mobile devices, and peripherals
• Escalate complex issues to the IT Director or third-party vendors

User Onboarding & Offboarding

• Set up new employees with hardware, software, and access credentials
• Ensure timely deactivation of former employees and hardware recovery
• Maintain secure and accurate onboarding/offboarding checklists

Asset & Access Management

• Track and manage IT equipment (laptops, thin clients, phones, ID badges)
• Maintain inventory records and document system/user changes
• Use our ticketing system to log and manage support requests

Security & Compliance

• Follow HIPAA and internal security policies at all times
• Report potential breaches and assist in compliance audits
• Handle confidential information with care and discretion

Required:

• Associate degree in IT, Computer Science, or related field—or equivalent experience
• 1–3 years in a help desk or technical support role
• Strong knowledge of Windows OS, Active Directory, thin clients, and basic networking
• Willingness to work on-site across multiple locations
• Familiarity with HIPAA or willingness to complete training

Preferred:

• Experience supporting EMR/EHR systems (e.g., eClinicalWorks)
• Excellent communication skills, especially with non-technical users
• Detail-oriented, organized, and able to work independently
• CompTIA A+ or Network+ certification
• Comfortable working in clinical environments

We offer competitive pay based on experience and benefits including, medical, dental, vision, 401k w/ match, and profit sharing, paid vacation, etc.