FT IT Support Systems Specialist

Coastal Hospice invites you to support a team of caregivers who are committed to promoting dignity and quality of life for patients and families who face life-limiting conditions.  In your role as IT Support Systems Specialist, you will:

• Participate in new staff orientation, provides basic level training and further education as needed.
• Develop end-user documentation, especially on new products and services.
• Prepare project status reports and distributes to appropriate department managers.
• Ensure that backup, recovery and security procedures are set up, performed, and verified as planned and necessary; monitors network.
• Analyze needs and prepares workflow documentation with focus on clinical, finance, and administration. Adheres to best practices and HIPAA compliance.
• Assist in the analysis of agency’s technological needs and goals and the design and implementation of appropriate hardware and software. Provides cost/benefit analysis. Gives feedback to department managers. Participates in IT-based task forces.
• Ensure applications are being effectively deployed and utilized by staff.
• Serve as a resource to management and staff on business processes and system/application use, support, and best practices.
• Maintain detailed understanding of clinical, financial, and administrative work processes and procedures, including HIPAA compliance.
• Participate in budget planning and project management to accomplish agency goals.
• Assist in obtaining cost estimates and proposals for budgeting and contracting purposes.
• Serve as help desk support for staff, shares on-call responsibility for maintaining active systems, and sets up Audio/Visual equipment for meetings and provides assistance to users.
• Maintain master inventory system and sign-out for equipment including laptops, iPads, air cards, printers, mobile devices, projectors, and other capital items.
• Identify opportunities for improvement and investigates options.
• Perform application upgrades/maintenance, data integrity process, and database cleanup.

Education and Work Experience Requirements:

• Bachelor of Science in Information Technology, Computer Science, Management of Information, Electrical Engineering or related field preferred.
• Three (3) years’ experience working in Information Technology with Healthcare experience strongly preferred.
• CompTIA A+ and/or Network+ Certification preferred.

      Preferred skills:

• Proficiency in Microsoft Office Suite/Office 365 and Windows 10/11.
• iPad and iOS knowledge and setup/configuration experience.
• Active Directory and Power Shell scripting experience.
• Microsoft Server 2019/2022 support.
• Microsoft Azure, Entra, Teams, and SharePoint experience.
• Microsoft Terminal Server setup and management experience.
• Microsoft Exchange on-site or cloud based support experience.
• CrowdStrike End-Point protection experience.
• Barracuda Email Security support experience.
• IBM MaaS360 MDM device configuration and application distribution experience.
• Experience with Zoom meetings and large participant events.
• Support experience with phone and voice mail systems

Coastal Hospice offers you:

• A rewarding work experience
• Generous paid time off including Vacation, MD Sick & Safe Leave, and Extended Time Off
• 403(b) with Employer Match
• Medical, Dental and Vision Plans

Please complete and sign your application today, we can't wait to meet you !

Coastal Hospice is an equal opportunity employer. As an Equal Opportunity Employer (EOE), Coastal Hospice employs, retains, promotes, terminates and treats all employees and job applicants on the basis of merit, qualifications and competence without regard to race, sex, religion, national origin, age, marital status, disability, sexual orientation or other non-job related factors.