Who is an IT Support Technician?

The Fit4Less IT Support Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Working with Fit4Less Gives You:

• Ongoing training and development to ensure a long and successful career path.
• Unlimited growth potential.
• FREE Fit4Less Black Card Membership.
• Group health care plans.
• Fun and energetic atmosphere to come to every day!

Job Summary:

Receives and dispatches support emails from Fit4Less associates received from end users and the ticketing systems in order to resolve technical issues.

• Examines reported information and uses existing knowledge base and documentation to address issues.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue to accurately track incidents for reporting purposes.
• Communicates electronically and in person with computer users experiencing difficulties to determine and document problems experienced. 

Participates in the reconfiguration and deployment of applications, hardware and other software based on provided rollout plans, ensuring IT projects and initiatives are completed within the desired timeframes.

• Consults user guides, technical manuals and other documents to research and implement solutions as efficiently as possible, making suggestions for improvements.
• Provides advice and training to users in response to identified difficulties based on internal standard operating procedures.
• Provisions hardware for use in production environment (e.g., Windows for laptop and desktop).
• Ships, receives, and tracks IT inventory in accordance with established guidelines. 

Collaborates with vendor support contacts to resolve all issues for desktop equipment and software based on reported trends.

Our Ideal Candidate:

• College Degree in related field
• 1 year in a support role
• Intermediate experience with remote technical assistance (Remote Desktop Connection, TeamViewer)
• Advanced knowledge of how to maintain operating systems (Windows/Linux/Mac OS)
• Peer Relationships: Can quickly find common ground and is seen as a cooperative team player. Can represent their own interests while remaining fair to other groups. Encourages collaboration and can solve problems with peers effectively, and for the good of the team. Can be candid and easily gains trust and support of peers.
• Technical Learning: Picks up on technical things quickly. Can learn new skills and information easily. Is adept at learning new industry, company, product or technical information. Does well in technical courses and seminars.
• Perseverance: Pursues everything with energy, focus and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks. Responds to setbacks with renewed and increased efforts. Persistent in the face of difficulty.
• Team Contribution: Always helpful to the rest of the team/other teams. Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.

Working Conditions:

Exposure to people who are impatient or upset
 

This job posting is for an existing vacancy.

Diversity and Inclusion

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Help Protect Yourself Against Recruitment Fraud

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself: 

To help protect against potential hiring scams, please be aware that Fit4Less positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent or requested via email, phone, or text message; Please verify that the person you are communicating with has a @fit4less.ca email address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday.  All job offers and requests for banking information or SIN should be completed only through, and when logged into Workday.  We will never send or ask any Associate or Candidate to send this information via email, phone or text. 

Please verify that the person you are communicating with has a @fit4less.ca email address.