Entry-Level IT Help Desk Technician

SUMMARY

We are looking for a motivated and detail-oriented Entry-Level IT Help Desk Technician to join our support team. This is a great opportunity for someone starting their IT career who is eager to learn, help others, and gain hands-on experience with real-world systems and processes.

About Inventive-Tech: Inventive-Tech is a growing Managed Service Provider (MSP) that delivers responsive, reliable IT support and solutions to a wide range of businesses. We're committed to creating a positive experience for our clients while helping our team members grow their skills in a fast-paced, collaborative environment.

ESSENTIAL JOB FUNCTIONS

• Respond to client support requests by phone, email, and remote tools.
• Troubleshoot common IT issues including login problems, email access, printer issues, and basic software/hardware errors.
• Document support tickets and steps taken to resolve issues.
• Assist with setting up and imaging corporate laptops using provided instructions and tools.
• Help process returns and exchanges of IT hardware (including coordinating shipments and tracking RMAs).
• Support basic user account tasks such as password resets and user access updates.
• Maintain organization of IT equipment and help with inventory tracking.
• Working hours are 8am to 5pm Monday through Friday with overtime available during projects if desired.

QUALIFICATIONS

• Strong interest in technology and problem-solving.
• Excellent communication skills and a willingness to learn.
• Basic knowledge of Windows operating systems and Microsoft Office tools.
• Attention to detail and the ability to follow instructions accurately.
• Reliable, team-oriented, and able to manage time well.
• Some technical training or coursework in IT (degree, certificate, or self-study) is a plus.
• Experience with PC/laptop hardware or troubleshooting (even from personal use) is helpful.

OFFICE ENVIRONMENT

• In Office Position

PHYSICAL DEMANDS

• Dexterity of hands to operate a computer keyboard
• Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more
• Hearing and speaking to communicate and provide information to others.
• Prolonged periods sitting at a desk and working on a computer.