Credit Support Associate II - Consumer & Small Business Credit

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Responsibilities include managing a moderate to complex structured portfolio and ensuring adherence to Credit Policy, process, procedures and regulatory guidelines including GMS, Credit Risk, PMRC, etc. Demonstrates a thorough understanding and adherence to policies, processes, guidelines and applicable regulatory requirements. Monitors credit compliance through the timely collection of all required financial information, resolves documentation, collateral, past due exceptions and credit servicing problem resolution. Ensures data integrity in primary systems supporting our Global Commercial Bank lines of business; CreditCenter, GMS, GUS, etc. Acts as primary liaison with client, client team, and Credit Services, managing the facilitation of credit originations, approvals, documentation, bookings, fee collection and renewals. Delivers practical innovative resolutions to clients and business partners. Demonstrates ability to balance portfolio management with participation in work-groups. Successfully manages multiple priorities with minimal supervision or oversight. Transfers knowledge of business to others by mentoring / coaching.

Responsibilities:

• Manages the facilitation of credit originations, approvals, documentation, bookings, fee collections, and renewals
• Collaborates and negotiates with Line of Business partners to foster relationships, credibility, and trust
• Monitors credit compliance and timely collection of all required financial information, collateral, past due exceptions, and credit servicing problems
• Serves as a primary liaison with clients and Credit Services to address any questions and/or responses, while delivering practical innovative resolutions
• Experience with financial documentation review, including tax returns, financial statements, and ownership of business
• Working knowledge of credit
• Credit and Risk Assessment

Required Qualifications:

• Minimum 2 years Small Business or Business Banking Credit Experience
• Customer support experience including outbound or inbound phone experience
• Clear and concise verbal and written communication skills
• Sound judgment, logical reasoning and exhibits a strong drive for results and success
• Operate effectively in a virtual team environment across geographic boundaries
• Efficient organizational skills, time management and attention to detail
• Can effectively collaborate/negotiate with business partners and assigned team to foster solid partnerships, teamwork, credibility and trust
• Adaptability to change and desire to learn.
• Self-starter
• Word and Excel abilities
• Team Player
• Strong leadership and decision making ability
• Strong attention to detail and follow up skills

Skills:

• Credit Documentation Requirements
• Collaboration
• Customer and Client Focus
• Decision Making
• Policies, Procedures, and Guidelines
• Relationship Building
• Financial Analysis
• Recording/Organizing Information
• Prioritization
• Analytical Thinking
• Attention to Detail
• Business Acumen
• Oral Communications
• Written Communications

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - Elma - 611 Jamison Rd - (NY7507)

Pay and benefits information

Pay range

$27.28 - $37.21 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.