Computer Support Technician

WHO WE ARE:

CommandTec, LLC is an 8(a), Woman-Owned Small Business (WOSB), Economically Disadvantaged Women-Owned Small Business (EDWOSB), Small Disadvantaged Business (SDB), and Service-Disabled Veteran-Owned Small Business (SDVOSB) and Historically Underutilized Business (HUBZone), headquartered in Huntsville, AL. As a diversified professional services company, CommandTec takes great pride in providing a broad range of Intelligence, Training, Enterprise IT and Process Improvement solutions to US Government agencies and commercial customers.

JOB SUMMARY:

CommandTec, LLC has a requirement for a Computer Support Technician supporting a federal government customer. The Computer Support Technician manages and coordinates incidents, problems, service requests, and change requests for end users of unclassified systems. This position serves as a central point of communication between IT support teams and end users to ensure timely resolution of service disruptions and fulfillment of service requests. The Computer Support Technician supports multiple service tiers and provides coordination across IT processes including incident management, service request fulfillment, problem management, and change management. The Computer Support Technician contributes to system support operations by assisting with the design, implementation, and sustainment of Microsoft Active Directory environments, including account management, trust relationships, and directory services. This position works under the supervision of a Help Desk Manager while supporting enterprise IT operations and user support activities.

ESSENTIAL FUNCTIONS:

• Installs and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. Assist computer users with hardware and software questions and problems. Fields telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problems.
• Be proficient in using Government provided helpdesk system /help desk ticketing software to log, monitor, document, and close network trouble tickets to include but not limited to (Global Service Center (GSC) ServiceNow).
• Provide an interface between Help Desk and Government application Help Desks, other Government managed partners, and third-party provider.
• Support all CAC pin resets.
• Assist end users in obtaining and deploying Computer/Electronic Accommodations Program (CAP) procured assistive technology.
• Provide end user support for hardware, software, and associated peripherals (including Government Furnished Property (GFP)).
• Provide support for Installs, Moves, Adds, and Changes (IMAC) requests which includes but not limited to installations in accordance with the Government provided SOPs for analog and Voice over Internet Protocol (VoIP) devices, workstations and laptops, and other end-user devices (including GFP).
• Performs additional duties and accepts other responsibilities as may be assigned.