Tier One Technologies is looking for a Computer Support Technician to support a US Government client.
This is a 1-year, onsite contract position with the potential for a 4-year extension.
The work will be performed at client offices in Minneapolis, MN and St.Paul, MN.
Occasional travel may be required for official business as well as training. Evening and weekend work may be required at times.
Must be a US Citizen.
SELECTED CANDIDATES MUST MEET ELIGIBILITY REQUIREMENTS FOR ACCESS TO SENSITIVE INFORMATION AND ENVIRONMENTS.
Responsibilities
Perform duties on a regular and recurring basis under the close supervision of the IT Systems Manager.
Support an Information Technology (IT) environment that includes desktop and laptop computers, a local area network (LAN), Microsoft SQL Server, web-based applications, mobile and wireless technologies, and case management and litigation support systems.
Conduct testing, quality assurance, configuration, installation, implementation, maintenance, and management of networked systems used for the transmission of data, voice, and video—ensuring system availability, functionality, integrity, and efficiency.
Ensure the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems security programs, policies, procedures and tools.
Provide customer support service including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
Provide IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management and/or training.
Assist the IT Systems Management staff in the configuration, installation, and maintenance of networked systems.
Perform assignments related to ensuring the confidentiality, integrity, security, and availability of systems, networks and data; performs routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc.
Assist in the planning, development and coordination of litigation support and case management service.
Qualifications
Associate or Bachelor’s degree in computer related field is preferred.
3+ years of IT Support specialized experience.
Prior experience working with clients and customers to assess needs, provide information or assistance, resolve issues, and meet or exceed expectations.
Strong knowledge of available products and services, with a demonstrated commitment to delivering high-quality solutions.
Proven ability to identify problems, assess the accuracy and relevance of information, and maintain strong attention to detail.
Ability to use sound judgment to generate and evaluate alternatives and make well-informed recommendations.
Prior experience with DOJ office automation environments is a plus.
Must be a U.S. Citizen and able to obtain a Position of Public Trust Clearance.
Must be able to pass drug screening, criminal history, and credit checks.
Must have resided in the United States for at least 3 of the last 5 years immediately prior to the start of performance on this contract or have worked for the United States overseas in a federal or military capacity, or be a dependent of a federal or military employee serving overseas.