AV / IT Support Technician (Tier 1)

The Eastern Shawnee - Veracity JV is a tribally-owned 8(a) certified strategic joint venture between Eastern Shawnee Professional Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and business solutions for federal clients. Together, this joint venture brings streamlined contracting, extensive IT expertise, and proven reliability to support mission-critical federal initiatives.

The AV/IT Support Technician provides Tier 1 support for AV and IT systems, responding to helpdesk tickets and assisting users with basic technical issues. This position performs hands-on troubleshooting, event setup assistance, and system checks. This position is on-site at Fort Leonard Wood. This opportunity is contingent upon award. The selected candidate may be hired as either an ESPS employee or Veracity employee, depending on project planning and organizational needs. The employing entity will not affect the day-to-day responsibilities or expectations of the position.

Responsibilities.

• Provide first-line troubleshooting for AV/IT issues via phone, remote tools, or onsite.
• Log and track all issues in the helpdesk ticketing system.
• Escalate unresolved problems to Tier 2 with detailed notes.
• Perform basic equipment checks, resets, cable replacements, and user assistance.
• Support AV/IT event setups and classroom technology readiness.
• Assist with preventive maintenance activities.
• Help maintain inventory and support consumables replacement.
• Provide user assistance with VTC connections and collaboration tools.

Minimum Education and Experience.

• High school diploma.
• Minimum 1 year of AV/IT support or related technical experience.

Preferred Qualifications.

• CompTIA A+ required.
• Basic experience with AV equipment, IT hardware, or customer support roles.
• Familiarity with helpdesk ticketing systems.

Knowledge, Skills, and Abilities.

• Basic troubleshooting skills for AV and IT systems.
• Strong customer service and communication abilities.
• Ability to follow procedures and document steps accurately.
• Willingness to learn and support Tier 2 technicians.

Other Requirements.

• Secret clearance required.
• Ability to work occasional evenings or weekends for special events.

Work Environment.

• Helpdesk office, classrooms, conference rooms, and event spaces.
• Frequent interaction with users and technical staff.

Physical Abilities 

• Ability to lift 50 lbs and manipulate AV hardware.
• Ability to climb, bend, reach, and work in tight spaces.

Benefits. ESC offers competitive benefits including medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off.

Who We Are. At ESC, our mission is to build a substantial, sustainable business to serve as a generational economic engine for the Eastern Shawnee Tribe of Oklahoma. We achieve our goals and work together by following our four simple values:

- Commitment: We remain focused on our mission in everything we do.

- Integrity: We do what’s right. 

- Trust: We build trust through respect, honesty, and follow-through.

- Excellence: We aim high and take pride in raising the standard.

EEO. ESC provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local law.