Associate Network Analyst (IT Support Specialist)

Join the REJIS Revolution: Pioneering Tomorrow’s Justice Tech Today!

Are you a hands-on IT professional with a passion for solving problems and supporting end-users? REJIS is seeking a dedicated Associate Network Analyst to join our team on-site at Bi-State Development. In this vital role, you’ll provide day-to-day technical support, maintain essential IT systems, and build strong relationships with our customers to ensure seamless and reliable operations.

Key Responsibilities

• Deliver Level 2 technical support for desktops, servers, and network devices to REJIS staff, Bi-State employees, customers, and vendors
• Install, configure, and maintain workstations, laptops, printers, and small computer equipment
• Troubleshoot and resolve hardware, software, and network issues, escalating as needed
• Manage and support Microsoft operating systems and applications, including Office Suite and Exchange
• Maintain accurate records in the helpdesk ticketing system and communicate resolution results to customers
• Assist with server installations and configurations, and support network infrastructure and desktop environments
• Periodically visit customer sites and transfer devices between locations as needed
• Support the installation of data/voice wiring and troubleshoot telephone and wireless LAN issues
• Safeguard sensitive information and comply with all REJIS, CJIS, MULES, and customer guidelines

Every nine weeks, this position participates in a one-week rotating on-call shift.

Join REJIS. Innovate. Impact. Inspire.

What We’re Looking For

• Associate’s degree or equivalent from a two-year college or technical school, plus 6 months to 1 year of related experience (or equivalent combination of education and experience)
• Industry certifications such as A+, Net+, or Microsoft certifications are a plus
• Proficiency with Windows 10/11, Office 2013/2016/Outlook, Java, HP and Dell hardware, and general networking
• Exceptional troubleshooting skills and the ability to quickly learn new software products
• Strong communication skills and the ability to build positive relationships with customers and vendors
• Ability to work independently, manage multiple tasks, and prioritize effectively
• Physical ability to perform moderate technical work, including lifting up to 75 pounds and using ladders

The minimum salary starts at $27.22/hour with the possibility of additional compensation based on years of experience, demonstrated skills, certifications, and education. This is an hourly position and is eligible for overtime.