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Application IT Support

Hcl Usa
1 day ago
Contract
On-site
Union, Ohio, United States
$40 - $55 USD hourly

The CAE IT Support & Ticket Management Specialist is responsible for providing technical support for Computer-Aided Engineering (CAE) applications, infrastructure, and end-user environments. This role serves as the primary point of contact for incident resolution, service requests, and problem management, ensuring timely support for engineering teams. The position requires strong troubleshooting skills, ticket lifecycle management experience, and the ability to collaborate with engineering, infrastructure, software vendors, and business stakeholders.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.

  • 3+ years of experience in IT support, help desk, application support, or engineering systems support.

  • Experience with ticket management systems such as ServiceNow, Jira Service Management, or similar platforms.

  • Strong troubleshooting and problem-solving skills.

  • Experience supporting Windows environments and enterprise applications.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Excellent verbal and written communication skills.