Apple IT Support Specialist
New Mexico Highlands University Portal
On-site
Las Vegas, New Mexico, United States
Position Summary
Under the direction of the Network Manager, the Apple IT Support Specialist is a dynamic and proactive professional committed to delivering comprehensive IT support in a fast-paced and demanding environment. This role requires a high level of motivation and exceptional organizational and customer service skills. Key responsibilities include imaging and configuring Apple and Windows desktops, laptops, and deploying end-user portable devices, installing and updating software, troubleshooting technical issues, and ensuring seamless IT operations. Additionally, the Apple IT Support Specialist will be responsible for deploying equipment, managing inventory and IT asset retirement, documenting processes, and actively contributing to IT projects. The successful candidate will engage directly with clients through face-to-face interactions, phone calls, e-mail, Microsoft Teams, and remote support tools, ensuring timely and effective resolution of IT issues. Senior Systems Administrators and department managers will provide guidance and direction to support the IT Specialist’s integration and success in the role.
Duties And Responsibilities
Deploy, maintain and support Apple OS 60% and 40% Windows OS systems Provide in person and remote support for Main Campus and Center users Image, configure, deploy, and support desktops, laptops, iPads, cell phones, and associated software/operating systems Install, maintain and manage cybersecurity software agents and related software Install, support, and maintain classroom technology equipment Install, maintain and manage data communication equipment and components Perform inventory management, asset tracking, and retirement processes Plan, document, and execute IT projects with a structured approach Event set up, support, and crewing to include board of regent’s meetings, graduation ceremonies, and special events at main campus and centers Handle confidential information with discretion Collaborate with team members to make recommendations for improved internal processes, and improved customer service experience Facilitate warranty-covered support for users Receive cross-training in other areas of the department and provide support in covering those areas if there is a shortage of staff, or overflow in workload Maintain technically current and relevant through self-directed professional reading, developing and maintaining professional contacts, professional development, and training Develop training material and help guides for users and support staff Assist with training of new hires within the department Maintain regular attendance Performs other job-related duties as assigned
Physical Demands
Standing…………………………………………………………………………..Frequently Walking……………………………………………………………………………Frequently Bending……………………………………………………………………………Frequently Squatting………………………………………………………………….……..Frequently Climbing …………………………………………………………………….……Frequently Kneeling ………………………………………………………………………….Frequently Lifting up to 50 pounds…..………………………………..…………..…Frequently
Preferred Qualifications
Bachelor’s degree in any field Experience providing technology support in a college or university environment ITIL Foundations Certification A+, MS MCSE , Apple Certified Support Professional, or other applicable certifications Experience troubleshooting and supporting Apple OS and Microsoft Windows Mobile Device Management ( MDM ) experience JAMF 200 level training
Under the direction of the Network Manager, the Apple IT Support Specialist is a dynamic and proactive professional committed to delivering comprehensive IT support in a fast-paced and demanding environment. This role requires a high level of motivation and exceptional organizational and customer service skills. Key responsibilities include imaging and configuring Apple and Windows desktops, laptops, and deploying end-user portable devices, installing and updating software, troubleshooting technical issues, and ensuring seamless IT operations. Additionally, the Apple IT Support Specialist will be responsible for deploying equipment, managing inventory and IT asset retirement, documenting processes, and actively contributing to IT projects. The successful candidate will engage directly with clients through face-to-face interactions, phone calls, e-mail, Microsoft Teams, and remote support tools, ensuring timely and effective resolution of IT issues. Senior Systems Administrators and department managers will provide guidance and direction to support the IT Specialist’s integration and success in the role.
Duties And Responsibilities
Deploy, maintain and support Apple OS 60% and 40% Windows OS systems Provide in person and remote support for Main Campus and Center users Image, configure, deploy, and support desktops, laptops, iPads, cell phones, and associated software/operating systems Install, maintain and manage cybersecurity software agents and related software Install, support, and maintain classroom technology equipment Install, maintain and manage data communication equipment and components Perform inventory management, asset tracking, and retirement processes Plan, document, and execute IT projects with a structured approach Event set up, support, and crewing to include board of regent’s meetings, graduation ceremonies, and special events at main campus and centers Handle confidential information with discretion Collaborate with team members to make recommendations for improved internal processes, and improved customer service experience Facilitate warranty-covered support for users Receive cross-training in other areas of the department and provide support in covering those areas if there is a shortage of staff, or overflow in workload Maintain technically current and relevant through self-directed professional reading, developing and maintaining professional contacts, professional development, and training Develop training material and help guides for users and support staff Assist with training of new hires within the department Maintain regular attendance Performs other job-related duties as assigned
Physical Demands
Standing…………………………………………………………………………..Frequently Walking……………………………………………………………………………Frequently Bending……………………………………………………………………………Frequently Squatting………………………………………………………………….……..Frequently Climbing …………………………………………………………………….……Frequently Kneeling ………………………………………………………………………….Frequently Lifting up to 50 pounds…..………………………………..…………..…Frequently
Preferred Qualifications
Bachelor’s degree in any field Experience providing technology support in a college or university environment ITIL Foundations Certification A+, MS MCSE , Apple Certified Support Professional, or other applicable certifications Experience troubleshooting and supporting Apple OS and Microsoft Windows Mobile Device Management ( MDM ) experience JAMF 200 level training