25/26 Off-Site - Tucson Festival of Books - Help Desk Technician and Outreach Support Associate

1201 E. Helen Tucson, AZ 85721

POSITION TITLE: Help Desk Technician and Outreach Support Associate

SALARY: Hourly, $17.00/hour

Reports to: Karla Chavez

Please note: only PCC students can apply.  International students may not work off campus.

Overview of Position: This role aims to support the mission and vision of the Tucson Festival of Books. Responsibilities include organizing, implementing, and evaluating programs as well as assisting with event-related tasks to ensure success.

Program Location: The University of Arizona campus, office at 1201 N. Helen Street, most meetings and tasks will be confined to campus, but some will take the applicant off-site.

Duties & Requirements:

• Serve as an ambassador for the Tucson Festival of Books and address the need for improving reading literacy, especially among young people.
• Edit content/graphics housed in Tucson Festival of Books database
• Answer general questions via emails and/or phone calls about the TFOB
• Answer emails and phone calls about the TFOB website/mobile app and website various applications
• Work with all our committees on outreach to community groups, schools, and other targeted groups. This would include school visits, networking, and attending committee meetings.
• Working closely with committee members to help them with computer needs/issues.
• Help with planning social media campaigns.
• Participate and assist with the coordination of outreach programs associated with the Tucson Festival of Books which could include (not inclusive list):
  o Festival Preview “Chapter One” – Sunday – November 2025
  o Friend of the Festival activities – dates TBD
  o Outreach at Bookman’s – March 7th & 8th 2026 (weekend before the Festival)
  o Creative Arts Teen Summit – CATS Fiesta Friday – March 13th 2026
  o Tucson Festival of Books – Saturday & Sunday, March 14th & 15th 2026
• Participate in community outreach activities such as presentations, displays, social media and other avenues to increase awareness of literacy issues.
• Assist with program evaluation after the Festival.

Minimum Qualifications & Skill requirements:

• Must be aged 18 or older.
• Some familiarity with either the Tucson Festival of Books and/or the University of Arizona
• Be willing to assist in organizing TFoB event programs
• Possess the ability to collaborate effectively with a diverse group of volunteers
• Working knowledge of, or an eagerness to learn, event planning and operation
• Detail-oriented with organization skills
• Excited to work with the public, engage with diverse groups, and contribute to the success of the TFOB
• Independent and creative thinking
• Proficient with standard technologies like Microsoft Office, Google Suites, Canva, etc.
• Strong social skills as you will be interacting with a variety of individuals, including volunteers, event participants, and the general public.
• Proactive attitude for engaging with the public, fostering positive interactions, and contributing to the dynamic atmosphere of the festival.
• Able to communicate effectively using all standard communication tools, including phone, email, and text
• English language proficiency
• Must have reliable transportation to campus
• Hours will be weekdays, between the hours of 9 am – 5 pm
• Most hours will be in the office and follow a set schedule. This schedule will be set around class times and can be adjusted each semester
• Expect to work some early evenings and weekends – advance notice will be provided
• Must be able to list 30 pounds and be able to help load and unload Festival supplies as needed

Service Areas: Education, Children/Youth, Community Outreach, Literacy

Program Benefits: Free parking at Service Site

Additional Information:

• If you have questions regarding your Federal Work Study eligibility, please contact the FWS office at fws@pima.edu. 
• If you have any questions regarding the application process, please call Human Resources at (520) 206-4624.
•  Human Resources hours are normally Monday through Friday, 8:00 am to 5:00 pm. 
• To request a reasonable accommodation for individuals with disabilities, please contact ADRhelp@pima.edu 
• Pima Community College is an Equal Employment Opportunity/Affirmative Action Employer
• Minorities/Females/Disabled/Protected Veterans are encouraged to apply.