1201 E. Helen Tucson, AZ 85721

POSITION TITLE: Help Desk Technician and Outreach Support Associate

SALARY: Hourly, $17.00/hour

Reports to: Karla Chavez

Please note: only PCC students can apply. International students may not work off campus.

Overview of Position: This role aims to support the mission and vision of the Tucson Festival of Books. Responsibilities include organizing, implementing, and evaluating programs as well as assisting with event-related tasks to ensure success.

Program Location: The University of Arizona campus, office at 1201 N. Helen Street, most meetings and tasks will be confined to campus, but some will take the applicant off-site.

Duties & Requirements:

Serve as an ambassador for the Tucson Festival of Books and address the need for improving reading literacy, especially among young people.
Edit content/graphics housed in Tucson Festival of Books database
Answer general questions via emails and/or phone calls about the TFOB
Answer emails and phone calls about the TFOB website/mobile app and website various applications
Work with all our committees on outreach to community groups, schools, and other targeted groups. This would include school visits, networking, and attending committee meetings.
Working closely with committee members to help them with computer needs/issues.
Help with planning social media campaigns.
Participate and assist with the coordination of outreach programs associated with the Tucson Festival of Books which could include (not inclusive list):
o Festival Preview “Chapter One” – Sunday – November 2025
o Friend of the Festival activities – dates TBD
o Outreach at Bookman’s – March 7th & 8th 2026 (weekend before the Festival)
o Creative Arts Teen Summit – CATS Fiesta Friday – March 13th 2026
o Tucson Festival of Books – Saturday & Sunday, March 14th & 15th 2026
Participate in community outreach activities such as presentations, displays, social media and other avenues to increase awareness of literacy issues.
Assist with program evaluation after the Festival.

Minimum Qualifications & Skill requirements:

Must be aged 18 or older.
Some familiarity with either the Tucson Festival of Books and/or the University of Arizona
Be willing to assist in organizing TFoB event programs
Possess the ability to collaborate effectively with a diverse group of volunteers
Working knowledge of, or an eagerness to learn, event planning and operation
Detail-oriented with organization skills
Excited to work with the public, engage with diverse groups, and contribute to the success of the TFOB
Independent and creative thinking
Proficient with standard technologies like Microsoft Office, Google Suites, Canva, etc.
Strong social skills as you will be interacting with a variety of individuals, including volunteers, event participants, and the general public.
Proactive attitude for engaging with the public, fostering positive interactions, and contributing to the dynamic atmosphere of the festival.
Able to communicate effectively using all standard communication tools, including phone, email, and text
English language proficiency
Must have reliable transportation to campus
Hours will be weekdays, between the hours of 9 am – 5 pm
Most hours will be in the office and follow a set schedule. This schedule will be set around class times and can be adjusted each semester
Expect to work some early evenings and weekends – advance notice will be provided
Must be able to list 30 pounds and be able to help load and unload Festival supplies as needed

Service Areas: Education, Children/Youth, Community Outreach, Literacy

Program Benefits: Free parking at Service Site

Additional Information:

If you have questions regarding your Federal Work Study eligibility, please contact the FWS office at fws@pima.edu.
If you have any questions regarding the application process, please call Human Resources at (520) 206-4624.
Human Resources hours are normally Monday through Friday, 8:00 am to 5:00 pm.
To request a reasonable accommodation for individuals with disabilities, please contact ADRhelp@pima.edu
Pima Community College is an Equal Employment Opportunity/Affirmative Action Employer
Minorities/Females/Disabled/Protected Veterans are encouraged to apply.

25/26 Off-Site - Tucson Festival of Books - Help Desk Technician and Outreach Support Associate

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